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    Archived pages: 12 . Archive date: 2012-10.

  • Title: Gaelic Telecom - (Part of the Imagine Communication Group)
    Descriptive info: .. Call Us On.. 1890 929 422.. Check Availability.. 50% Off Your First Three Months.. Get in Touch!.. Gaelic Telecom Ltd.. Sandyford Business Centre Blackthorn Road,.. Dublin 18, Ireland.. +353 1 437 442.. info@gaelictelecom.. ie.. Our Newsletter.. Keep in the loop with our service social newsletters.. Subscribe.. © 2012 Gaelic Telecom.. Registered in Ireland | Reg Number 363307 | Vat Number 6383307T.. Terms Conditions.. |.. Privacy.. Code of Practice.. Twitter.. Facebook..

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  • Title: Gaelic Telecom - Contact Gaelic Telecom
    Descriptive info: Contacts.. Republic of Ireland.. Gaelic Telecom Ltd.. ,.. Sandyford Business Centre,.. Blackthorn Road,.. Sandyford,.. Sales:.. Business Sales:.. Customer Service:.. Broadband Support:.. 1890 92 94 22.. 1890 92 91 00.. 1890 92 99 29.. 1890 92 99 34.. sales@gaelictelecom.. business@gaelictelecom.. customerservice@gaelic.. support@gaelictelecom.. The Six Counties.. Atek Building,..  ...   0870 22 44 226.. 0870 22 44 227.. 0870 22 44 233.. View Larger Map.. © Gaelic Telecom Ltd, Sandyford Business Centre, Blackthorn Road, Dublin 18, Ireland.. Tel: 01 437 4422.. |.. Fax: 01 437 4050.. Email:.. Registered in Ireland.. Reg Number 363307.. Vat Number 6383307T..

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  • Title: Gaelic Telecom - ROI - Terms & Conditions
    Descriptive info: Residential.. Telephone.. Business.. Acceptable Use Policy.. Northern Ireland.. Gaelic Telecom agrees to make available to the Customer the Services described below on the following Terms and Conditions:.. Definitions.. The following words shall have the following meaning:.. Access Provider.. means the entity that provides access to the physical telephone line(s) and associated services across which the Services is provided;.. Affiliate.. means a holding company, group company, or subsidiary direct or indirect, or a company that is under the common control with the company concerned;.. Agreement.. , means these Terms and Conditions; the Customer Authorisation Form; the Acceptable Use Policies; Gaelic Telecom Rate Guide(s), the Code of Practice which together constitutes a legally binding agreement between Gaelic Telecom and the Customer.. The Agreement shall come into force once the Customer commences to use the Services as determined by us.. On entering into the Agreement, you shall be deemed to have obtained the authority of the entity who leases the physical telephone line(s) across which the Services is provided, you shall also be deemed to have accepted that you are bound by the obligations as set out in the Code of Practice;.. Ancillary Services.. means call management services for example call waiting, call forwarding applied to the telephone line and including CPE, rental products for example telephone fixtures and accessories;.. Carrier Pre-Selection.. or.. CPS.. means the service whereby the Customer is able to pre-select a service provider other than the Access Provider to carry his/her calls according to the all calls option ‘All Calls';.. Charge.. means the rental, Talk Anytime Subscription, connection charge and any other charge payable by the Customer to Gaelic Telecom to avail of the Services; the current Charge(s) are detailed in the Gaelic Telecom Rate Guide(s);.. Commencement Date.. means the date on which Gaelic Telecom establishes the Services or any part of the Services for the Customer or when you first start to use the Services, whichever is the earlier.. ComReg.. or.. Commission for Communications Regulation.. shall mean the national regulatory Authority for the telecommunications market in Ireland.. Connection Charge.. means the once off non-recurring charge payable by the Customer for initial provision and where applicable installation of the Services;.. CPE.. means customer premises equipment.. Customer.. means the person using or who has used the Services ( Customer or you );.. Customer Authorisation Form.. means a form completed by the Customer to approve a changeover to the Services, including the Direct Debit Mandate;.. Customer Premises.. means the location where the Services are provided;.. DSFA.. means the Department of Social and Family Affairs;.. DSFA Scheme.. means the DSFA telephone allowance scheme from time to time, which scheme Gaelic Telecom shall adhere to in charging a Customer who is eligible under such scheme;.. Equipment.. means the DSL modem and cable and/or a telephone and/or any other service provider equipment (including that of Gaelic Telecom), comprising of inter alia software and hardware that is located on the Customer's premises;.. Gaelic Telecom.. ,.. we us.. shall mean Gaelic Telecom Limited, whose registered address is at Communications House, Barrow Street, Dublin 4 the provider of the Services under this Agreement and all its employees and agents;.. Gaelic Telecom Rate Guide(s).. shall mean the information published from time to time by Gaelic Telecom in respect of the tariffs and rates for the Services.. Initial Minimum Period.. means the first twelve (12) calendar months of the Services beginning from the Commencement Date;.. Internet.. means the global public network based on a common communication protocol which supports communication through the world wide web;.. Kit.. means equipment comprising of, inter alia, hardware and software;.. Line Maintenance.. means the maintenance of the line in relation to faults or additional fixtures and accessories etc;.. Network.. means the telecommunications system owed and operated by Gaelic Telecom in accordance with its authorisation pursuant to Regulation 5 of the European Communities (Electronic Communications)( Authorisation ) Regulations, 2003 (S.. I.. 306 of 2003).. Off-Peak Times.. means evening at or after 6.. 00pm and before 8.. 00am, Monday to Friday (inclusive), Saturday, Sunday, public holidays and such other times as Gaelic Telecom may from time to time announce on its website or by advertisement;.. Order.. means an order made by the Customer to Gaelic Telecom for the provision of the Services and includes a Customer Authorisation Form and a Direct Debit Mandate;.. Services.. means the telecommunications service including the ability to receive and make telephone calls over the Network and to be charged for these calls, the rental of the telephone line(s) and any other Ancillary Services, the Gaelic Telecom Broadband Service and shall include any services from time to time and at any time specified and supplied by Gaelic Telecom to the Customer and in accordance with the Gaelic Telecom Rate Guide(s);.. Single Billing Service.. means the service whereby the Customer can opt for all Calls CPS in tandem with a single bill including all call types, line rental and Ancillary Services - in accordance with the Regulations as set out by ComReg and any other amending or additional regulations or legislation or Codes of Practice, howsoever arising;.. Talk Anytime.. means a facility whereby Customers on a single residential telephone account, on payment of a monthly Talk Anytime Subscription charge as amended from time to time shall avail of a facility entitling them to unlimited local and national calls at certain times.. The Talk Anytime facility shall consist of a Talk Package and Talk Anytime Package (each a Level), the terms of which are more particularly set out at Clause 7.. Talk Anytime Subscription.. shall mean the monthly fee as detailed in the Gaelic Telecom Rate Guide(s) as amended from time to time payable by Customers to avail of the Talk Anytime facility.. The headings set out in this Agreement are for convenience only and shall not affect its interpretation.. 1.. COMMENCEMENT TERM.. 11.. 1.. This Agreement shall commence on the date the Services are provided by Gaelic Telecom to the Customer (the Commencement Date ) and shall be for the Initial Minimum Period.. 2.. Upon expiry of the Initial Minimum Period, the Services will continue to be provided by Gaelic Telecom on the terms of this Agreement unless terminated in accordance with the termination provisions set out at Clause 9.. 2.. PROVISION OF THE SERVICES.. 1.. For technical, operational and commercial reasons we shall be entitled to vary the Services and any aspect thereof at any time.. Gaelic Telecom shall provide the Services to the Customer upon receipt of an Order from the Customer, on the terms of this Agreement and with all reasonable skill, care and diligence, subject to the payment of the Charges as set out at Clause 8 hereof.. 3.. The Customer acknowledges that the Services provided are a bundled service, being both voice and data.. 4.. At any time within a period of ten (10) days from receipt of the Customer Authorisation Form by Gaelic Telecom, the Customer is entitled to cancel the Order for any reason whatsoever, on prior written notice to Gaelic Telecom.. The Customer shall be liable for any usage charges incurred prior to his cancellation of the Services.. No other cancellation charges shall apply.. 5.. The Customer acknowledges that provision of the Services may require the Customer to accept a new telephone number from Gaelic Telecom.. 6.. Gaelic Telecom shall use all reasonable endeavours to provide the Services by any date indicated to the Customer, but all dates are estimates and Gaelic Telecom has no liability for any failure to meet any date.. The Customer's statutory right of cancellation shall not be affected.. 7.. Gaelic Telecom does not warrant that the Services will meet the Customer's requirements or that the operation of the Services will be uninterrupted or error-free.. 8.. Gaelic Telecom will use all reasonable endeavours to provide uninterrupted Services but from time to time faults may occur whether on the Network or otherwise, and Gaelic Telecom does not accept any liability for any direct or indirect loss, damage or claims which may arise as a result of such an interruption.. Specifically, Gaelic Telecom disclaims any legal liability for any direct or indirect loss or damage suffered by the Customer for any disruptions of or on any telecommunications system provided by the Access Provider, which are outside the control of Gaelic Telecom.. 3.. PROVISION INSTALLATION OF THE GAELIC TELECOM BROADBAND SERVICE.. Provision of the Gaelic Telecom Broadband Service is subject to the suitability of the telephone line.. If the line is suitable the provision of the Gaelic Telecom Broadband Service may result in temporary loss of telephone Service to the Customer during the period in which initial installation is taking place.. On order completion, where the Customer so requests Gaelic Telecom shall provide it with the use of a DSL modem charged at a monthly rental and is detailed in the Gaelic Telecom Rate Guides(s) for the duration of this Agreement to facilitate connection to the Gaelic Telecom Broadband Service.. The Gaelic Telecom Broadband Service shall be provided by way of Self-Install which involves where requested on the Order (the provision of a Kit by Gaelic Telecom to the Customer to enable the Customer to carry-out the installation itself in accordance with the guidelines issued).. Where the Customer elects self-installation of its own Equipment, the Customer must ensure that any Equipment connected to or used with the Gaelic Telecom Broadband Service must be connected and used in accordance with all applicable instructions, safety and security procedures as provided by Gaelic Telecom.. 4.. CUSTOMER CARE.. 1 Gaelic Telecom s customer care number is 1890 929 929 which shall operate in accordance to the Code of Practice.. All faults or requests will be reported to Gaelic Telecom by the Customer but may require a site visit by the Access Provider.. The relevant charges, if any, for Line Maintenance carried out on the line will be billed to the Customer and are detailed in the Gaelic Telecom Rate Guide(s).. Calls to all carrier selection codes will be barred by the Access Provider on the telephone line(s).. Gaelic Telecoms Code of Practice which outlines our complaints and dispute resolution procedure is available on www.. gaelictelecom.. ie or upon written request.. 5.. USE OF THE SERVICES - GENERAL.. The Customer undertakes not to use the Services or the Equipment:.. for any improper, immoral or unlawful purpose, nor cause any nuisance by the use of the Services, nor allow others to use the Services for any of the foregoing purposes in a way that may cause degradation of service levels to other customers as determined by Gaelic Telecom or put the Network at risk; or.. for the transmission of any material which is, may be or is intended to be a hoax or is of a defamatory, offensive, abusive, obscene or menacing nature; or.. for the infringement of intellectual property rights or trade secrets of another party; or for the processing of automated personal data as defined in the Data Protection Act, 1988; or.. to engage in activities which, in the opinion of Gaelic Telecom, cause or are liable to cause disruption or denial of service to any third party Internet or online user.. The Customer hereby agrees to avail of the Services subject to the provisions of any Telecommunications Scheme directed by COMREG and in force for the time being and the provisions of any legislation applicable hereto (all together hereinafter referred to as the Regulations ).. Use of the Services by the Customer shall be deemed to be an acceptance by the Customer of the terms and conditions of this Agreement.. You shall ensure that all persons having access to the Services or the Equipment comply with the terms and conditions herein stated.. The Services is provided solely for the Customer's own use and the Customer shall not resell the Services (or any part of the Services) to any third party.. You shall ensure that all equipment provided to you for accessing the Services is maintained and kept in good working order 5.. 6 Where software is provided to enable the Customer to use the Services, Gaelic Telecom grants the Customer a non-exclusive, non- transferable licence solely for the term of this Agreement to use the software for that purpose and the Customer undertakes to comply with and be bound by all conditions of the licence under which the Equipment is supplied.. You shall comply and are bound by all conditions of any  ...   Gaelic Telecom.. The determination of Gaelic Telecom in respect thereof is final.. Customer's eligibility under the DSFA Scheme shall be indicated by the Customer on the Customer Authorisation Form and Gaelic Telecom shall rely on same in crediting the Customer in bills for the Services.. In the event that it is determined that the Customer is not, or has not been, eligible for the DSFA Scheme, the Customer acknowledges and agrees that any DSFA Scheme credits improperly awarded to the Customer (on the basis of information evidencing eligibility furnished by the Customer to Gaelic Telecom) pursuant to the DSFA Scheme may be credited or recouped to Gaelic Telecom in a subsequent bill from Gaelic Telecom to the Customer.. 9.. TERMINATION.. Subject to the provisions of clause 9.. 2, this Agreement may be terminated by either party on three (3) month's written notice to the other.. If the Customer terminates this Agreement, and consequently the Services, or any of them, during the Initial Minimum Period, including circumstances where the customer is changing address, Gaelic Telecom may, without prejudice to its rights to treat the termination as a breach or repudiation of this Agreement, agree to accept such termination provided thirty (30) working days prior written notice has been received of such termination and the Customer agrees to pay to Gaelic Telecom all outstanding charges accrued in full and the termination charge of ninety-nine euros (€99) for early termination of the Services.. We shall have the right forthwith to immediately terminate or suspend the Agreement for due reason, including, but not limited to if:.. non-payment of charges in accordance with Clause 8 of the Agreement shall be deemed a material breach giving Gaelic Telecom the right to immediately suspend the Services or terminate the Agreement.. the Customer is in breach of Clauses 5, 6, 7 and 8 above or of the Agreement in respect of the Equipment.. the Customer is in breach of any term of the Agreement or any information supplied by the Customer to Gaelic Telecom is false or misleading; or.. we are obliged to comply with an order, instruction or request of Government, COMREG, an emergency service organisation or other competent authority; or.. you are suspected of involvement with fraud or acts, which are of defamatory, offensive, abusive, obscene, menacing, unsuitable or unlawful character in connection with use of the Services.. While the Services is suspended you will be able to make calls to emergency services 999 and 112 only.. You will still have to pay all charges due and any other reasonable costs and expenses which Gaelic Telecom may incur as a result of such suspension and any subsequent reconnection of Services.. The suspension process is outlined in our Code of Practice available on www.. ie or upon request.. The termination of the Agreement or default of the Customer hereunder shall not affect any obligation of the Customer under the Agreement.. Without prejudice to the generality of the foregoing, on suspension of the Services or termination of the Agreement, all charges accrued by you shall become immediately due and payable.. 6.. Gaelic Telecom reserves the right to suspend the provision of the Services on reasonable notice to the Customer where Gaelic Telecom or any applicable third party needs to undertake any maintenance on the Network or the Equipment provided that Gaelic Telecom or any such third party shall use its reasonable efforts to minimise the duration of any such suspension.. Where this Agreement is terminated by the Customer for the purposes of moving to another authorised provider, the transfer to another authorised operator shall not come into effect until such time as the Customer has paid to Gaelic Telecom all Charges due and owing, up to the date of termination together with all Charges arising from such termination as set out in this Clause 9.. In the event of termination of the Services for any reason whatsoever or howsoever arising to a Customer who has been claiming under the DSFA Scheme, any credit awarded to the Customer pursuant to such Scheme which applies to a period after the effective date of such termination, shall be charged to the Customer.. On termination of this Agreement for whatever reason, the Customer shall return to Gaelic Telecom within fourteen (14) days of such termination any loan equipment, the use of which may have been supplied to it pursuant to Clause 3 by Gaelic Telecom as part of the Services.. In the event of failure by the Customer to return such loan equipment it shall become liable to pay to Gaelic Telecom such charges as are set out in the Gaelic Telecom Rate Guide(s).. 10.. LIABILITY.. We shall use all reasonable endeavours to ensure that the Services is available for use by you in accordance with the standards for the time being relating to the Services as set out in Gaelic Telecom's service literature but shall not be liable for any delay, failure, interruption, or deterioration therein, howsoever arising including any failure by the Access Provider.. In the event that the Services fails to operate and you divert traffic to another carrier, we will not be responsible for those carriers' charges.. The Customer is solely responsible for preventing unauthorised access to and use of the Services and Gaelic Telecom shall have no liability in this regard.. We shall not be liable for any loss or damage of any kind caused by the failure of the Services or Equipment due to the incompatibility with the Services by equipment supplied by you.. We shall not be liable to you or any third party in contract, tort or otherwise for any financial loss whatsoever or for any indirect or consequential loss howsoever arising in relation to the use of the Services or the Equipment or any failure or error or default by us in the provision thereof, or otherwise in connection with this Agreement.. Without prejudice to the generality of the foregoing, any and all liability arising under the Sale of Goods and Supply of Services Act 1980 is excluded to the fullest extent permitted by law.. We shall have no liability under this Agreement for the acts and omissions of other telecommunication operators.. We shall not be liable for claims arising out of a breach in the security or privacy of messages transmitted using the Services provided by us unless the breach results from a wilful act or default of Gaelic Telecom or its employees.. This Clause 10 shall continue to apply notwithstanding termination of this Agreement.. MAINTENANCE.. The Customer agrees that from time to time it may be necessary for Gaelic Telecom to temporarily suspend the Services during periods of repair, essential maintenance or alteration or improvement to Gaelic Telecom 's telecommunications network or otherwise in accordance with the law.. Where possible Gaelic Telecom will give the Customer notice prior to such suspension of the Services and Gaelic Telecom shall restore the Services as soon as possible after such suspension.. Gaelic Telecom shall endeavour to carry out such work outside normal business hours, no liability shall be accepted for any loss or damage arising as a result of an interruption in the Services during such maintenance or repair time.. The Customer shall notify Gaelic Telecom as soon as possible after a defect, fault or impairment in the operation of the Services is detected and Gaelic Telecom shall use all reasonable endeavours to attend as soon as practicable during normal business hours to the fault at the Customer Premises or at whichever location Gaelic Telecom considers the reported fault to be located.. Gaelic Telecom reserves the right to charge additional fees for such line maintenance or repair where the fault or defect resulted from any cause whatsoever which is beyond the reasonable control of Gaelic Telecom, its employees and agents, or from the wilful neglect or default of the Customer or of any supplier, agent of the Customer; or from a failure of the Customer to comply with the provisions of this Agreement; or from fault in or other problem or damage to equipment supplied.. 4.. The charges payable in respect of the provision of such line maintenance are as set out in the Regulations.. 5.. The term line maintenance means maintenance of the NTU (Network Termination Unit) and/or the Splitter but not any internal wiring, which at all times remains the responsibility of the Customer.. 12.. USE OF INFORMATION.. In accordance with the Data Protection Act 1988; the Data Protection (Amendment) Act 2003 or any amendment or replacement thereof and the Carrier Pre- Selection Code of Practice, any information obtained by Gaelic Telecom through an application for or the use of the Services may be accessed and used by Gaelic Telecom and its Affiliates for the purposes of credit references, accurate billing and efficient operation of the Services, including disclosure to the Access Provider in connection with the operation, suspension and/or termination of the Services.. The Customer shall be deemed to have given consent for the use of his information for such purposes.. The use of such information for purposes other than billing and operation shall be subject to the Customer's consent as set out on the Customer Authorisation Form.. 13.. MISCELLANEOUS.. The Customer Authorisation Form; these Terms and Conditions; the Acceptable Use Policies; together with the current Gaelic Telecom Rate Guide(s) as amended from time to time and the Code of Practice constitutes the entire agreement ( the Agreement ) between the parties in relation to the Services and shall supersede any previous agreement(s) that may have been executed by the Customer for the provision of Gaelic Telecom services at any time.. In the event of a conflict between these Terms and Conditions and any of the other documents referred to these Terms and Conditions shall prevail.. The parties agree that the fact that this Agreement may be stored or exchanged in electronic form shall not affect is validity.. Gaelic Telecom reserves the right to alter any terms of this agreement, the Services or any part thereof and the Gaelic Telecom Rate Guide(s) upon 14 days notice to the Customer.. If any of the provisions of this Agreement are held to be unenforceable, illegal or void in whole or in part the remaining portions of the Agreement shall remain in full force and effect.. 5 Notices.. Notices to Customer: Gaelic Telecom shall send all notices either to the Customer's billing address as provided on Customer Application Form or place same on the Gaelic Telecom website and this shall be accepted as proper notification.. All written correspondence from Gaelic Telecom shall be deemed served 48 hours after posting or on earlier proof of delivery.. Notices to Gaelic Telecom : Gaelic Telecom's address for service of any notice hereunder shall be Communications House, Barrow Street, Dublin 4 or such other address as we may specify.. Assignment: The Customer may not assign this Agreement in whole or in part without the prior written consent of Gaelic Telecom.. Gaelic Telecom may assign this Agreement to an Affiliate without consent.. No Waiver: Failure by either party to exercise or enforce any right conferred by this Agreement shall not be deemed to be a waiver of any such right and does not operate so as to bar the exercise or enforcement thereof, or of any such right or any other right on any later occasion.. Any deficiency in the Customer's authority to avail of the Services or to use the Equipment shall not preclude reliance by Gaelic Telecom on any of its rights under this.. Agreement.. Force Majeure: In the event of Force Majeure, neither party shall be held in breach of its obligations hereunder (except in relation to obligations to make payments) nor be liable to the other party for any loss or damage which may be suffered by the other party due to any cause beyond its reasonable control including, without limitation, any act of God, failure, interruption of power supplies, flood, drought, lightning or fire, strike, lockout, trade dispute or labour disturbance, acts or omissions of Government, highway authorities or other circumstances beyond the reasonable control of Gaelic Telecom that prevents it from providing the Services.. 9.. Continued use of the service constitutes acceptance of these Terms and Conditions.. This Agreement shall be governed by and construed in accordance with Irish law and the parties hereby submit to the exclusive jurisdiction of the Irish Courts.. Gaelic Telecom.. © 2006 V2..

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  • Title: Gaelic Telecom - Privacy Policy
    Descriptive info: Overview.. Privacy Policy.. Our goal is to become a favourite Internet destination by providing the information, services, and product offers that are most relevant to you.. Gaelic Telecom collects information so that we can understand what makes you different from other unique users.. At Gaelic Telecom we recognize the importance of your privacy.. It's understandable that you may be concerned about how we use the information you provide to us or that is collected by us.. With these concerns in mind, we've developed the Gaelic Telecom Privacy Policy outlined below.. We may update this Policy from time to time, so please check back occasionally.. If you have any questions about our Privacy Policy, you can contact us at:.. Acceptance of Privacy Policy.. By using the Gaelic Telecom site and services, you signify acceptance of this privacy statement.. If you do not agree or are not comfortable with any policy described in this privacy statement, your only remedy is to discontinue use of the Gaelic Telecom site.. We reserve the right to modify this privacy statement at any time.. Your continued use of any portion of the Gaelic Telecom site following notification or posting of such changes will constitute your acceptance of those changes.. Information and Uses.. Gaelic Telecom will use reasonable efforts to prevent the disclosure or use of your personal information.. We will not sell, share, or rent your information in any way different from what is disclosed in this statement.. Gaelic Telecom may collect information from you at several different points on our web site.. We collect information in the following areas:.. i.. Registration.. During registration you are required to give contact information (such as your name and/or email address).. This information is used to provide the services that you have requested, or to contact you about the service on our site for which you have expressed interest.. We may contact you from time to time with news  ...   about your browser, allowing us to provide you a better experience.. We also use cookies to gather broad demographic information and general usage patterns about you and other users of our sites.. If your browser rejects cookies, you may still use our site.. The only drawback to this is that you may be limited from accessing certain areas of our site.. Some of our business partners may also use cookies on our site.. iii.. Web Beacons.. Also known as clear GIFs or single-pixel GIFs, web beacons are small image files that Gaelic Telecom may place on web pages and within web-based email newsletters that we send.. Working in conjunction with cookies, web beacons allow Gaelic Telecom to accurately count the number of unique users who have visited a specific page on the Gaelic Telecom site and the number of times those pages are displayed.. We can also use web beacons to let us know how many people opened a web-based email newsletter.. This information is only collected in aggregate form and will not be linked to your personally identifiable information.. iv.. Log Files.. We use server log data to help administer the site, to better understand the parts of the site and what types of content are most interesting to our site users, and to measure volumes of traffic.. Each time an Gaelic Telecom page is requested from your browser, we log your computer's IP address into our log files.. Your computer has been pre-assigned a 12-digit number.. This number is the IP address.. We use your IP addresses to analyse trends, administer the site, track your movements on the site and gather broad demographic information for aggregate use.. Please contact us with any questions or comments.. If you have any questions about this privacy statement, the practices of this site, or your dealings with Gaelic Telecom, please contact us!.. Gaelic Telecom Ltd,.. Communications House,.. Barrow Street,.. Dublin 4,.. Ireland..

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  • Title: Gaelic Telecom - Code of Practice
    Descriptive info: ROI Customers.. Six Counties Customers.. Six Counties Fixed-Line.. Gaelic Telecom prides itself on offering the highest quality telecommunication services.. We are the fastest growing telecoms provider in Ireland and aim to bring unrivalled levels of service to all our customers.. Despite our best efforts from time to time things can go wrong.. In the unlikely event that the level of service does not meet your expectations, it is important we hear from you.. Contacting us gives us the opportunity to correct any shortcomings, but more importantly helps us learn and improve the levels of service we provide to all our customers.. How to contact us with a complaint.. If you would like to register a complaint, here are a number of different ways you can contact us.. Telephone.. You can contact our Customer Service Team directly on LoCall 1890 929 929, 24 hours a day, 7 days a week, where you can speak to one of our Customer Care Executives and register your complaint.. The Customer Care Executive will provide his / her own name and provide you with your ticket number and acknowledge your complaint on the phone.. Our aim is to resolve your complaint to your complete satisfaction.. Our Customer Service Team will resolve your complaint as quickly as possible, preferably during your phone call.. If this is not possible we will inform you of the length of time (to the best of our ability) we expect it to take to investigate and resolve the complaint.. Letter.. If you prefer to put the complaint in writing, you can send it to the following address:.. Gaelic Telecom,.. Customer Service Department,.. Dublin 4.. Fax.. If you wish to send us your letter of complaint by fax, you may fax us on 01 - 437 5454.. Email.. You can send your complaint by email to complaints@gaelictelecom.. To ensure your complaint is effectively resolved, please ensure you specify the cause of your complaint and provide your Gaelic Telecom account number account number (located at the top of your latest phone bill or Order Confirmation Details that would have been forwarded with your Welcome Letter to the Service).. What happens once we receive your complaint?.. We will acknowledge all complaints received by letter, fax or e-mail within two working days of receiving your complaint.. We will provide you with your ticket number and inform you of the length of time we expect it to take to investigate and resolve the complaint.. Resolution timeframes.. It is our aim to resolve all complaints received as quickly as possible and to your satisfaction.. Where possible we will resolve your complaint at first point of contact.. When we receive your complaint we will categorise it into one of the following main categories:.. *  ...   and resolve.. We will notify you of the resolution of each complaint and retain records of your complaint for a period of not less than one year.. Escalation procedures.. We have a team of trained Customer Care Executives in place to investigate and resolve your complaints.. If you are not happy with the Customer Care Executive or the way in which he or she handles your complaint you can ask to have the matter escalated to their manager.. The manager will provide you with a revised resolution timeframe.. He / she will review and discuss the issue with you and try to reach a satisfactory resolution.. If, having contacted the manager you feel that we have still not dealt with your complaint satisfactorily, you can ask for the matter to be reviewed by the Head of Customer Care.. Once you are happy with the resolution of your complaint, the complaint will be closed on the complaint handling system.. Disconnection policy.. It is our policy here at Gaelic Telecom that bills due must be paid on or before the date specified on the bill.. This normally allows a period of 21 days if you pay by direct debit.. If you do not pay your account by the due date we may restrict your ability to make and receive calls.. Before doing this we will endeavour to contact you to remind you that your bill is overdue.. Should your line be restricted in this manner you will still be able to contact the emergency services via 112 or 999.. If after we restrict service in this way your balance remains outstanding we will write to you informing you that your contract will be terminated (notification of termination).. If the amount due remains unpaid after the time specified in the notification of termination your account will be terminated and your line removed.. At this point you will no longer be able to contact the emergency services and will receive your final bill.. We will continue to follow up on outstanding balances after the final bill issues.. Useful addresses and telephone numbers.. You can seek independent advice on your complaint from any of the following:.. Commission for Communications Regulation (ComReg).. Abbey Court.. Irish Life Center,.. Lower Abbey Street,.. Dublin 1.. Tel: 1890 229 668 or Fax: 01 804 9680.. E-mail:.. consumerline@comreg.. Regtel.. Crescent Hall,.. Mount Street Cresent,.. Dublin 2.. Tel: 1850 741 741 or Fax: 1850 741 747.. info@regtel.. Office of the Director of Consumer Affairs (ODCA).. 4 Harcourt Road,.. Tel: 01 402 5500 or Fax: 01 402 5501.. Website:.. www.. odca.. Advertising Standards Authority.. IPC House,.. 5/39 Shelbourne Road,.. Tel: 01 6608766 or Fax: 01 6608113.. E-mail:.. info@asai.. Small Claims Courts.. Information is available from your local District Court Offices..

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  • Title: Gaelic Telecom | Customer Offer for Next Generation Phone & Broadband
    Descriptive info: Gaelic Telecom Ltd, Communications House, Barrow Street, Dublin 4, Ireland.. Registered in Ireland.. Tel: 01 437 4422..

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  • Title: Gaelic Telecom - ROI - Terms & Conditions - Telephone
    Descriptive info: means the entity that provides access to the physical telephone line(s) and associated services across which the Services is provided;.. ,.. we.. us.. Upon expiry of the Initial Minimum Period, the Services will continue to be provided by Gaelic Telecom on the terms of this Agreement unless terminated in accordance with the termination provisions set out at Clause 7.. Gaelic Telecom shall provide the Services to the Customer upon receipt of an Order from the Customer, on the terms of this Agreement and with all reasonable skill, care and diligence, subject to the payment of the Charges as set out at Clause 6 hereof.. The Customer acknowledges that use of the Services constitutes acceptance of these Terms and Conditions.. Gaelic Telecoms customer care number is 1890 929 929 which shall operate in accordance to the Code of Practice.. You shall ensure that all equipment provided to you for accessing the Services is maintained and kept in good working order 4.. The Talk Anytime facility has three different Levels the Talk Minutes Package, Talk Package and Talk Anytime Package and depending on the Level selected by the Customer on the Customer Authorisation Form has the following benefits.. Talk Minutes Package - On payment by the Customer of the monthly Talk Anytime Subscription the Talk Anytime facility allows residential Customers the facility of a number of Call Minutes to make calls from the dedicated residential line to direct dialled voice calls to any local and national fixed line number in Ireland including Northern Ireland (accessed using the (048) prefix) made at Evening and Weekends (the Call Minutes ) subject to the limitations set out in the Gaelic Telecom Rate Guide(s).. Once the Customer has exhausted the Call Minutes, minutes in excess of the Call Minutes shall be charged at standard Gaelic Telecom Rates as set out in the Gaelic Telecom Rate Guide(s).. In the event of Call Minutes not being exhausted by a Customer within a month or the Talk Minutes Package  ...   effect until such time as the Customer has paid to Gaelic Telecom all Charges due and owing, up to the date of termination together with all Charges arising from such termination as set out in this Clause 7.. 7.. This Clause 8 shall continue to apply notwithstanding termination of this Agreement.. 1 Notices to Customer:.. Gaelic Telecom shall send all notices either to the Customer's billing address as provided on Customer Application Form or place same on the Gaelic Telecom website and this shall be accepted as proper notification.. 2 Notices to Gaelic Telecom:.. Gaelic Telecom's address for service of any notice hereunder shall be Communications House, Barrow Street, Dublin 4 or such other address as we may specify.. 6 Assignment:.. The Customer may not assign this Agreement in whole or in part without the prior written consent of Gaelic Telecom.. 7 No Waiver:.. Failure by either party to exercise or enforce any right conferred by this Agreement shall not be deemed to be a waiver of any such right and does not operate so as to bar the exercise or enforcement thereof, or of any such right or any other right on any later occasion.. Any deficiency in the Customer's authority to avail of the Services or to use the Equipment shall not preclude reliance by Gaelic Telecom on any of its rights under this Agreement.. 8 Force Majeure:.. In the event of Force Majeure, neither party shall be held in breach of its obligations hereunder (except in relation to obligations to make payments) nor be liable to the other party for any loss or damage which may be suffered by the other party due to any cause beyond its reasonable control including, without limitation, any act of God, failure, interruption of power supplies, flood, drought, lightning or fire, strike, lockout, trade dispute or labour disturbance, acts or omissions of Government, highway authorities or other circumstances beyond the reasonable control of Gaelic Telecom that prevents it from providing the Services..

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  • Title: Gaelic Telecom - ROI - Terms & Conditions - Business Broadband
    Descriptive info: Business Bundled Voice and Broadband Offering Terms Conditions.. means the rental, connection charge and any other charge payable by the Customer to Gaelic Telecom to avail of the Services; the current Charge(s) are detailed in the Gaelic Telecom Rate Guide(s);.. Content.. means data, information, video, graphics, sound, music, pictures, text, code, scripts, photographs, software and any other material (in whatever form) which may be made available as part of the Services;.. means customer premises equipment;.. DSL Line.. means a digital subscriber line;.. Gaelic Telecom Broadband Service.. , means the provision of a DSL line at the Customer Premises to enable the customer to avail of high-speed Internet access at a level selected by the Customer;.. , means the information published from time to time by Gaelic Telecom in respect of the tariffs and rates for the Services and is available at www.. ie or upon request;.. For technical, operational and commercial reasons we shall be entitled to vary the Services and any aspect thereof at any time.. Gaelic Telecom shall provide the Services to the Customer upon receipt of an Order from the Customer, on the terms of this Agreement and with all reasonable skill, care and diligence, subject to the payment of the Charges as set out at Clause 7 hereof.. Gaelic Telecom s customer care number is 1890 929 929 which shall operate in accordance to the Code of Practice.. The Gaelic Telecom Broadband Service may only be used by Customers in accordance with Gaelic Telecom's Acceptable Use Policy - www.. All quoted rates shall be exclusive of Value Added Tax.. All sums due to us shall be paid in full by you within fourteen (14) days from date of invoice.. Timely payment of the Charges pursuant to the Terms is a condition of this Agreement.. The Customer shall be charged monthly in advance for rentals and any other usage of the Services shall be charged monthly in arrears or otherwise as deemed appropriate by Gaelic Telecom from time to time for usage of the Services.. In addition the Customer will receive a final bill from the Access Provider for services that will now be billed for by Gaelic Telecom 7.. 03 per month (ex VAT) shall apply.. Gaelic Telecom may from time to time require security for, or advance payment, payment by direct debit in respect of any sum of money, fee,  ...   that for reasons of rate rounding, Charges quoted may differ from Charges invoiced.. Any such rate rounding shall be carried out in a commercially reasonable manner and in good faith.. Further information is available upon request.. FREE BUSINESS BROADBAND.. To avail of the Free Business Broadband discount the Customer must have a minimum call spend within the month of one hundred and twenty five euro (€125) excluding line rental, teleservices and VAT charges.. If the minimum call spend is achieved the Customers account will be credited sixteen fifty-two (€16.. 52) the equivalent to 1Meg of monthly broadband rental.. If the minimum call spend is not reached within the month the Customer will be charged for their broadband usage at the monthly broadband rental equivalent to the level of broadband chosen by the Customer and as set out in the Gaelic Telecom Rate Guide(s).. The Free Business Broadband discount is a monthly discount and expires monthly.. If the Customer terminates this Agreement, and consequently the Services, or any of them, during the Initial Minimum Period, including circumstances where the customer is changing address, Gaelic Telecom may, without prejudice to its rights to treat the termination as a breach or repudiation of this Agreement, agree to accept such termination provided thirty (30) working days prior written notice has been received of such termination and the Customer agrees to pay to Gaelic Telecom all outstanding charges accrued in full and the any charges unbilled for the remaining of the contract period.. 3 We shall have the right forthwith to immediately terminate or suspend the Agreement for due reason, including, but not limited to if:.. non-payment of charges in accordance with Clause 7 of the Agreement shall be deemed a material breach giving Gaelic Telecom the right to immediately suspend the Services or terminate the Agreement.. the Customer is in breach of Clauses 5, 6 and 7 above or of the Agreement in respect of the Equipment.. 3 Gaelic Telecom reserves the right to alter any terms of this agreement, the Services or any part thereof and the Gaelic Telecom Rate Guide(s) upon 14 days notice to the Customer.. 1 Notices to Customer.. : Gaelic Telecom shall send all notices either to the Customer's billing address as provided on Customer Application Form or place same on the Gaelic Telecom website and this shall be accepted as proper notification.. No Waiver:..

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  • Title: Gaelic Telecom - ROI - Terms & Conditions - Acceptable Use Policy
    Descriptive info: Business Bundles.. Acceptable Use Policy.. Important Note:.. Gaelic Telecom may revise this Acceptable Use Policy ( AUP ) from time to time without notice by posting a new version of this document on the Gaelic Telecom web site at www.. Accordingly, subscribers should consult this document regularly to ensure that their activities conform to the most recent version.. Questions regarding this AUP and complaints of violations of this AUP by subscribers can be directed to abuse@gaelic.. Prohibited Activities – General.. One important aspect of the Internet is that no one party owns or controls it.. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others.. When subscribers obtain information through the Internet, they must keep in mind that Gaelic Telecom cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers acquire.. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet can be sexually explicit or otherwise offensive.. Because Gaelic Telecom cannot monitor or censor the Internet, and will not attempt to do so, Gaelic Telecom cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.. When subscribers disseminate information through the Internet, they also must keep in mind that Gaelic Telecom does not review, edit, censor, or take responsibility for any information its subscribers create.. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech.. Also, because the information they create is carried over Gaelic Telecom's network and may reach a large number of people, including both subscribers and non-subscribers of Gaelic Telecom, subscribers' postings to the Internet may affect other subscribers and may harm Gaelic Telecom's goodwill, business reputation, and operations.. For these reasons, subscribers violate Gaelic Telecom policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:.. Spamming -.. Sending unsolicited bulk and/or commercial messages over the Internet (known as spamming ).. It is not only harmful because of its negative impact on subscribers attitudes toward Gaelic Telecom, but also Gaelic Telecom specifically requires that:.. * subscribers will not use the Service to send the same or substantially similar unsolicited message to 10 or more recipients or 10 or more usenet news groups in a single week;.. * subscribers will not use any Internet services not provided by Gaelic Telecom to send more than 10 unsolicited messages to individuals or newsgroups in one week to advertise a web site, email address or other service provided to you by Gaelic Telecom;.. * subscribers will not maintain an open SMTP relay.. Gaelic Telecom subscribe to industry 'blacklists' to help reduce the volume of spam being delivered to subscribers, however determined spammers are experts at thwarting the blacklists, hence we also offer an E-Mail Spam Protection service.. Intellectual Property Violations -.. Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities.. Also, engaging in activity that violates privacy, publicity, or other personal rights of others.. Gaelic Telecom subscribers responsible for acts prohibited in this Policy may have their services terminated at Gaelic Telecom's discretion.. If this Policy is violated, the subscriber agrees to pay Gaelic Telecom all costs arising from the violation, including (but not limited to) transmission of said messages, the receiving, processing, and storing of replies, whether to the subscriber or to Gaelic Telecom, and any other costs incurred.. These costs will be billed hourly at €127.. 00 per hour, with a minimum charge of €252.. 00 per incident.. Payment of such charges by the subscriber will not prevent Gaelic Telecom from seeking other damages against the subscriber.. Obscene Speech or Materials -.. Using Gaelic Telecom's network to transmit, store, or otherwise make available child pornography or obscene speech or material is prohibited.. Gaelic Telecom is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Gaelic Telecom's network.. Defamatory or Abusive Language -.. Using Gaelic Telecom's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.. Forging of Headers -.. You may not forge any part of the header of any electronic transmission originating within or passing through the Gaelic Telecom network.. Illegal or Unauthorised Access to Other Computers, Accounts or Networks -.. Accessing illegally or without authorisation computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as hacking and/or cracking ).. Also, any activity that might be used as a precursor to an attempted system penetration (i.. e.. port scan, stealth scan, or other information gathering activity).. Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities -.. Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing, or denial of service attacks.. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.. Facilitating a Violation of this AUP -.. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to Spam, initiation of pinging, flooding, mail bombing, denial of service attacks, and piracy of software.. Other Illegal Activities - Engaging in activities that are determined to be illegal, including advertising or making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.. Other Activities -.. Engaging in activities, whether lawful or unlawful, that Gaelic Telecom determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.. Access Services.. This section applies to any Internet Access Service, whether Dialup, Private Leased Line or DSL Broadband circuit based.. Who may use the Service -.. You (and members of your household in the case of a Domestic Access account) are the only Authorised Users of the Service.. You must not permit anyone else to use your Account.. and you may not disclose any security information such as a password to anyone.. You are solely responsible for ensuring the confidentiality of all such security information.. You are liable for all charges incurred for use of your account.. However, you will not be held liable if you advise Gaelic Telecom within 24 hours of discovering unauthorised use of your account, provided said use is not due to the failure of an authorised user to exercise reasonable care over the confidentiality of security information.. Transfer or assignment of Accounts -.. Gaelic  ...   data hosted on your behalf by Gaelic Telecom.. This includes any files, programmes and scripts stored on Gaelic Telecom' servers and / or Customer Co-Located Servers, whether publicly accessible or not.. You may not place data on our servers on behalf of people other than the Authorised Users, except with explicit written permission from Gaelic Telecom, nor may you allow others to place data on our servers using any means of identification provided to you by Gaelic Telecom.. Content Type -.. Some services include the availability of commercial web space at an Gaelic Telecom domain - for example users.. gaelic.. The content must be of a commercial nature and be fully available for public use and viewing.. The space may not be used for private or personal use and may not be resold lent or used by any third party other than the customer.. The classification of a Web site content and/or use is at the sole discretion of Gaelic Telecom.. The name used to identify the space remains the property of Gaelic Telecom, and will be released for use by other subscribers in conjunction with the underlying service.. Excessive use or size -.. Your site may not consume excessive bandwidth, disk space or other system resources.. If, at the absolute discretion of Gaelic Telecom, your site is using excessive resources, or in any way affecting any service provided by Gaelic Telecom, you will be required to remove all or some of the files stored on the Gaelic Telecom servers within 7 days of being advised of this.. Lawful use -.. Your web site may only be used for lawful purposes.. The uploading of any material which is in contravention of any law of the Republic of Ireland and the United Kingdom of Great Britain and The Six Counties, or is contrary to the public morality or decency, is a prohibited activity ( see above ).. Backups -.. You are solely responsible for keeping backup copies of any material that you upload.. Gaelic Telecom takes absolutely no responsibility for files and data stored on the Gaelic Telecom servers.. Gaelic Telecom reserves the right, at Gaelic Telecom' absolute discretion, to remove any Web site or portion thereof that does not comply with this Policy.. Personal Web Space.. The above Web Sites acceptable use also applies to Personal Web Space where supplied with a service, usually at an Gaelic Telecom domain, for example users.. The exception is the Content Type heading, where the space is clearly intended for personal use.. No commercial site may be hosted using free web space provided as part of any account.. The classification of a Web site as commercial is at the sole discretion of Gaelic Telecom.. Gaelic Telecom reserves the right, at Gaelic Telecom's absolute discretion, to remove any personal web space or portion thereof that does not comply with this Policy.. Customer Privacy.. Privacy is a major concern at Gaelic Telecom.. We do not sell our subscribers list, or any of our subscribers information, to outside parties.. We are dedicated to preserving the privacy of our customers.. Disclosure of customer information and communications.. Gaelic Telecom will not otherwise disclose its customers' personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Gaelic Telecom, our customers, or others, or where we have a good faith belief that the law requires such disclosure.. Gaelic Telecom routinely collects transactional information such as traffic patterns, aggregate data regarding general surfing patterns, and other site access information.. This information may be shared with vendors and other reputable third parties.. The information shared never contains any identifiable personal information of Gaelic Telecom customers.. For example, we might share statistics on how many customers accessed a specific web site, how that traffic was routed within our network, and what level of traffic was involved, but we will not specifically disclose who accessed the site.. In general we gather this aggregate data in order to monitor the traffic patterns and efficiencies of our network.. Gaelic Telecom do not routinely monitor the content of customer traffic and also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that we store or transmit for our customers.. The circumstances under which Gaelic Telecom will disclose such electronic customer communications are when:.. *.. it is necessary in order to provide service to the customer;.. it is necessary to protect our legitimate interests and those of our customers;.. it is required to cooperate with interception orders, warrants, or other legal process that we determine to be valid and enforceable;.. it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by us and appear to pertain to the commission of a crime;.. Gaelic Telecom disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through our facilities by customers or others.. Gaelic Telecom will, however, review, delete or block access to communications that may harm Gaelic Telecom, our customers or third parties.. The grounds on which we may take such action include, but are not limited to, actual or potential violations of Gaelic Telecom's Acceptable Use Policy.. Customers occasionally wonder how Spammers can get their E-Mail addresses, and often suggest that Gaelic Telecom is the source.. If you are receiving unsolicited email and aren't sure of how the sending party obtained your email address, we have listed below some of the more common methods emailers use to get or guess this information:.. The email address was used as a contact in the registry of a domain name.. This is a public record file, and a common place for bulk emailers to find the email addresses of the people in charge of domains.. The email address was used on a web page as the webmaster or support email address, or either of these accounts forward to your email account.. This is also an often used way to solicit the administrators of a web page.. You signed up for a newsletter or entered in your email address on a web page that requested it.. This is a common way for companies to not only send out their own mass emailings, but to gather email addresses to sell to other companies as well.. Your email address was used in chain letters or emails exchanged with friends where your message has the potential to be forwarded on to unknown individuals.. The E-Mail address is a generic one, such as sales@yourdomain.. ie, and the Spammer simply sent out the spam to all known variations of generic mailboxes.. The spammer does not have your E-Mail address, buy your address is set up as a ‘catch-all’ – which means no matter what name was used as the receiver address, the mail will arrive in your account..

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  • Title: Gaelic Telecom - NI - Terms & Conditions - Telephone
    Descriptive info: Residential Telephone The six counties Terms and Conditions.. Gaelic Telecom agrees to make available to the Customer the Services described below on the following Terms and Conditions:.. The following words shall have the following meaning:.. shall mean the entity that provides the physical telephone line(s) across which the Service is provided and associated telephone number(s).. shall mean a holding company, group company, or subsidiary direct or indirect, or a company which is under the common control with the company concerned.. , shall mean these Terms and Conditions, the Customer Application Form, Gaelic Telecom Rate Sheet(s) which together constitute a legally binding agreement between Gaelic Telecom and the Customer.. The Agreement shall come into force once the Customer commences to use the Service as determined by us.. On entering into the Agreement, you shall be deemed to have obtained the authority of the entity who leases the physical telephone line(s) across which the Service is provided, you shall also be deemed to have accepted that you are bound by the obligations as set out in Clause 5 and prescribed by the Carrier Pre-Selection Code of Practice.. “Carrier Pre-Selection”.. “CPS”.. shall mean the service whereby the Customer is able to pre-select a service provider other than the Access Provider to carry his/her calls according to the all calls option ‘All Calls’ (except for calls to emergency numbers 999 and 112, calls to code 199 and those starting with 13 and 17).. Carrier Pre-Selection Code of Practice.. shall mean the Code of Practice developed for the purpose of Carrier Pre-Selection and approved by OFCOM, a copy of which can be obtained by writing to Gaelic Telecom, Communications House, Barrow Street, Dublin 4, Ireland.. means the monthly charge payable by the Customer to Gaelic Telecom to avail of the Service;.. CPS Residential Service.. shall mean the provision by Gaelic Telecom of a residential telephone facility using Carrier Pre-Selection which shall enable the Customer to communicate with other parties from any residential phone.. Carrier Pre-Selection options under the CPS Residential Service may vary from time to time.. The Customer shall adhere to the obligations as set out in Clause 5 and those mandated by OFCOM for the purpose of Carrier Pre-Selection and detailed in the Carrier Pre- Selection Code of Practice.. Ofcom.. shall mean the national regulatory Authority for the telecommunications market in England.. shall mean the person using the Service ( Customer or you ).. Customer Application Form.. means a form completed by the Customer to approve a change of telecommunications service.. shall mean a telephone or other service provider equipment (including that of Gaelic Telecom) that is located on the Customer's premises.. shall mean Gaelic Telecom Limited, the provider of the Service under this Agreement.. Gaelic Telecom Rate Sheet(s).. Network”.. shall mean the telecommunications system owned and operated by Gaelic Telecom in accordance with its licence granted pursuant to the Postal and Telecommunications Act, 1983.. Service.. shall mean the telecommunications service including the ability to receive and make telephone calls over the Network and to be charged for these calls and any other Services specified by Gaelic Telecom and in accordance with the Gaelic Telecom Rate Sheet(s) and the detail of Service set out in Schedule 1.. Service.. For technical, operational and commercial reasons we shall be entitled to vary the Service(s) and any aspect thereof at any time.. Gaelic Telecom will endeavour to provide the Services on the telephone line(s) as specified in the Customer Application Form within 15 working days.. Payment.. The Gaelic Telecoms Rate Sheet(s), as amended from time to time also forms part of the Agreement.. The up to date Gaelic Telecoms Rate Sheet(s) is available on our website at www.. We reserve the right to alter such rates and shall notify the Customer of such a change by notice in writing and/or via national newspapers and/or on the Customer bill 14 days in advance of the implementation date of such change.. All quoted rates shall be inclusive of Value Added Tax.. The Customer shall be charged monthly in arrears for calls or otherwise as deemed appropriate by Gaelic Telecom for usage of the Service(s).. Any other usage of the Service shall be charged monthly in arrears.. As some usage of the Service(s) takes longer to bill, you may be billed for charges incurred in a prior billing period.. The first payment shall be due by the Customer pro-rated to and corresponding with the period for which the Service has been activated and consequently the first charge may be for a partial period in arrears in addition to the regular charge period.. For the avoidance of doubt, you will receive a bill from Gaelic Telecom for certain call types.. You will continue to receive a bill from your Access Provider for  ...   shall not be liable for any delay, failure, interruption, or deterioration therein, howsoever arising including any failure by the Access Provider.. In the event that the Service fails to operate and you divert traffic to another carrier, we will not be responsible for those carriers’ charges.. The Customer is solely responsible for preventing unauthorised access to and use of the Services and Gaelic telecom shall have no liability in this regard.. We shall not be liable for any loss or damage of any kind caused by the failure of the Service or Equipment due to the incompatibility with the Service by equipment supplied by you.. We shall not be liable to you or any third party in contract, tort or otherwise for any financial loss whatsoever or for any indirect or consequential loss howsoever arising in relation to the use of the Service or the Equipment or any failure or error or default by us in the provision thereof, or otherwise in connection with this Agreement.. We shall not be liable for claims arising out of a breach in the security or privacy of messages transmitted using the Service provided by us unless the breach results from a wilful act or default of Gaelic Telecom or its employees.. This Clause 6 shall continue to apply notwithstanding termination of this Agreement.. Termination.. The Customer shall have the right to terminate the Service within five (5) days of signing the Customer Application Form if he wishes to revert to the Access Provider or to switch to another provider.. The Customer shall be liable for any usage charges incurred prior to his cancellation of the Service.. non-payment of charges in accordance with Clause 3 of the Agreement shall be deemed a material breach giving Gaelic Telecom the right to immediately suspend the Service or terminate the Agreement.. the Customer is in breach of Clauses 4 and 5 above or of the Agreement in respect of the Equipment.. we are obliged to comply with an order, instruction or request of Government, OFCOM, an emergency service organisation or other competent authority; or.. you are suspected of involvement with fraud or acts, which are of defamatory, offensive, abusive, obscene, menacing, unsuitable or unlawful character in connection with use of the Service.. While the Service is suspended you will be able to make calls to emergency services 999 and 112 only.. Without prejudice to the generality of the foregoing, on suspension of the Service or termination of the Agreement, all charges accrued by you shall become immediately due and payable.. This Agreement is terminable by either party giving to the other in at least fourteen (14) days prior written notice.. Use of Information.. In accordance with the Data Protection Act; or any amendment or replacement thereof and the Carrier Pre- Selection Code of Practice, any information obtained by Gaelic Telecom through an application for or the use of the Service may be accessed and used by Gaelic Telecom and its Affiliates for the purposes of credit references, accurate billing and efficient operation of the Service, including disclosure to the Access Provider in connection with the operation, suspension and/or termination of the Service.. The use of such information for purposes other than billing and operation shall be subject to the Customer's consent as given on the Customer Application Form.. Miscellaneous.. The Customer Application Form, these Terms and Conditions; the Gaelic Telecom Rate Sheet(s); the Code of Practice as amended from time to time and the schedule(s) to this Agreement constitute the entire agreement between the parties in relation to the Service.. Gaelic Telecom reserves the right to alter any terms of this agreement and the Gaelic Telecom Rate Sheet(s) upon 14 days notice to the Customer.. 4 Notices.. 1 Notices to Customer:.. Notices to Gaelic Telecom: Gaelic Telecom's address for service of any notice hereunder shall be Communciations House, Barrow Street, Dublin 4 or such other address as we may specify.. 5 Assignment:.. 6 No Waiver:.. Any deficiency in the Customer's authority to avail of the Service or to use the Equipment shall not preclude reliance by Gaelic Telecom on any of its rights under this Agreement.. 7 Force Majeure:.. Neither party shall be held in breach of its obligations hereunder (except in relation to obligations to make payments) nor be liable to the other party for any loss or damage which may be suffered by the other party due to any cause beyond its reasonable control including, without limitation, any act of God, failure, interruption of power supplies, flood, drought, lightning or fire, strike, lockout, trade dispute or labour disturbance, acts or omissions of Government, highway authorities or other circumstances beyond the reasonable control of Gaelic Telecom that prevents it from providing the Services.. 8.. © 2004 V1.. Tariffs..

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  • Title: Gaelic Telecom - Code of Practice
    Descriptive info: Six Counties Customers -.. Code of Practice for Complaints.. Gaelic Telecom provides telephone services to residential and business customers.. We are committed to providing the highest standard of service and quality customer care and best practice in all our dealings with our customers or potential customers.. As such we have introduced best practice policies and codes of practice to ensure we maintain and improve the level of service we offer.. This code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003.. The Guidelines for producing codes of practice are on Ofcom’s Web site at:.. http://www.. ofcom.. org.. uk/telecoms/ioi/g_a_regime/gce/ccodes/ccodes.. pdf.. All codes of practice are available to you, free of charge, on request or can be found on our web page at.. Our Products Services.. All our services are offered on a contract basis and include standard Terms and Conditions, which are available to you on request or can be found on our web page www.. Please note that most of our contracts do not tie you to the service for any period of time.. If you have a query concerning the service, contracts or Terms and Conditions then please contact our.. Customer Care on 0870 22 44 233.. , 8:45am to 8:00 pm Monday to Friday and 9:am to 5 pm Saturdays, Calls may be recorded.. (Calls charged at up to 4p per minute from BT landlines.. Other providers may vary.. ) Or by e-mail to.. customerservice@gaelcitelecom.. Line Rental Service.. We provide a line rental service, which enables you to have a phone line and number which can be used to make telephone calls or calls to the internet through Gaelic Telecom.. Please note if you take our line rental product then you must also take our voice calls service.. This means that Gaelic Telecom will provide you with one bill for all your voice calls and your line rental.. Please note that there is no minimum contract period for this service and we aim to provide the service within 28 days of your order request, subject to availability.. If there are any delays to this process due to special circumstances you will be advised and a revised timescale will be given to you.. Voice Calls Service.. The voice calls service enables you to use your phone line to make calls  ...   9am - 5pm.. Calls may be recorded.. Calls are charged at up to 4p per minute from BT landlines.. Other providers may vary).. By fax:.. 0870 22 44 221.. By email:.. customerservice@gaelictelecom.. By letter:.. Barrow Street, Dublin 4.. Complaint Handling Process:.. The purpose of this Code of Practice is to ensure best practice when we work with our Customers.. The Code provides the following:.. (1) How to Contact Us at Gaelic Telecom.. (2) Our Complaints process.. (3) Resolution timeframes.. (4) Escalation policy.. (5) Alternative dispute resolution.. (6) Disconnection Policy.. (7) Useful Contacts.. You can contact our Customer Service Team directly on 0870 22 44 233 (8:45am-8pm Monday to Friday, Saturday 9am - 5pm.. where you can speak to one of our Customer Care Executives and register your complaint.. Gaelic Telecom , Customer Service Department, Communications House, Barrow Street, Dublin 4.. If you wish to send us your letter of complaint by fax, you may fax us on.. You can send your complaint by email to.. complaints@gaelictelecom.. To ensure your complaint is effectively resolved, please ensure you specify the cause of your complaint and provide your Gaelic Telecom account number (located at the top of your latest phone bill or Order Confirmation Details that would have been forwarded with your Welcome Letter to the Service).. We will acknowledge all complaints received by telephone call within two working days of receiving your complaint.. • Billing.. • Transfer of your line.. • Service Interruption.. • Fault Repairs.. • Miscellaneous.. Alternative dispute resolution.. If in the event that we are unable to resolve your complaint satisfactorily we will issue you with a “deadlock letter” so that you can make a complaint through Otelo, an independent alternative dispute resolution scheme.. We can provide you with details of this service.. Alternatively if more than three months has passed since you first made your complaint, please contact Otelo directly at:.. Otelo.. Address: PO Box 730.. Warrington.. WA4 6WU.. Telephone: 08450501612 or 01925 430 049.. enquiries@otelo.. uk.. Web site:.. otelo.. (6.. 1) Ofcom.. Riverside House.. 2a Southwark Bridge Road.. London.. SE1 9HA.. Tel: 020 7981 3040/ 0300 123 3333.. 2) Otelo.. P.. O.. Box 730.. Tel: 01925 430049.. 3) Direct Marketing Association.. DMA House.. 70 Margaret Street.. W1W 8SS.. Tel: 020 7291 3308.. dma.. This Code of Practice in no way infringes on your statutory rights..

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