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    Archived pages: 11 . Archive date: 2012-11.

  • Title: KAL - Log in
    Descriptive info: .. Home.. About us.. My Account.. Place Order.. Retail Quotes.. Service Call Logging.. Contact us.. Customer Services.. Help.. Sitemap.. Your are here:.. Log in.. Login to your account Or Click on Service Call Logging to Log a Call.. Please note that your Username is now your account code.. Username.. *.. Password.. Remember me on this computer.. ?.. Forgotten your password.. Please enter some user name or e-mail.. 2010 KAL Group.. KAL Group.. 4078 Kingswood Road, Citywest Business Park.. Tel: 01 413 6400 Fax: 01 413 6464.. Email: info@kal.. ie..

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  • Title: KAL - Service Call Logging
    Descriptive info: Thank you for using the KAL service call logging.. Your call will be logged and you will be contacted by an engineer shortly.. Please note that the call may be subject to a charge if the appliance is outside warranty or if the fault is found to be caused by user error.. Please refer to your appliance user manual for help and instructions on avoiding such charges.. *****************************************************************************************************************************************************************************************.. THIS SERVICE SHOULD ONLY BE USED TO LOG SERVICE CALLS FOR NORDMENDE, ELICA, FRANKE, AGA, ISE AND GOURMET PRIDE APPLIANCES.. For Neff appliances, please contact Appliance Care on 01-4502655.. (Note: an appliance serial number is required).. For LG appliances, please contact LG  ...   call as these can cause difficulty with your call being transmitted to the call centre.. Telephone No:.. Name:.. Address 1:.. Address 2:.. Address 3:.. Address 4:.. Address 5:.. (Select County).. Antrim.. Armagh.. Carlow.. Cavan.. Clare.. Cork.. Derry / London Derry.. Donegal.. Down.. Dublin.. Fermanagh.. Galway.. Kerry.. Kildare.. Kilkenny.. Laois.. Leitrim.. Limerick.. Longford.. Louth.. Mayo.. Meath.. Monaghan.. Offaly.. Roscommon.. Sligo.. Tipperary.. Tyrone.. Waterford.. Westmeath.. Wexford.. Wicklow.. Email:.. Type the first letter of the product code to populate the list.. Model Code:.. Description:.. SCL Type:.. (Select an SCL Type).. Warranty.. Out of Warranty.. Date format (dd/mm/yyyy).. Purchase Date:.. Nature Of Call:.. Indicates mandatory fields.. These must be filed in before you can proceed..

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  • Title: KAL - Customer Services
    Descriptive info: Terms Conditions.. Customer Service.. Delivery Information.. For all deliveries less than 300, postal charges may apply.. All orders received will be despatched on the next working day subject to availability.. During the Christmas period and other holiday periods, delivery days will be restricted but notified to you on this site.. In the event of any items being out of stock we will inform you and give you an estimated delivery date.. Delivery will be to an Irish address only including Northern Ireland.. All goods must be signed for by an adult aged 18 years or over, and if no one is available at the address at the time of delivery, the goods will be retained by the driver.. Notification of the attempt to deliver will be left by the delivery company.. A further two attempts to deliver will be made but thereafter the goods will be returned to us.. Please note that delivery can take place any time up to 5.. 30 p.. m.. , we are unable to offer timed deliveries.. Returns Policy.. You can return any item within 7 days of receipt for a refund of that or to exchange it for something else.. In all cases, the items returned must be in their original condition, which includes any packaging.. If goods are damaged in transit please notify us immediately by telephoning our Customer Support Department in KAL on 01 413 6444.. A customer advisor will be able to take your call Monday to Friday from 8.. 30am until 5.. 00pm.. Alternatively you can e-mail us on kalcsu@kal.. Please have your order confirmation number available at the time of telephoning.. Any refunds given will be made to your credit card account.. Under no circumstances will a cheque, credit note or cash be issued by way of refund.. General Terms And Conditions Of Site Use.. Kitchen Accessories Limited.. General Terms and Conditions of Site Use.. These terms and conditions govern your use of the Kitchen Accessories Limited www.. kalorders.. ie website, www.. ie.. (the Company Site ) and your relationship with Kitchen Accessories Limited ( the Company , we or us ).. Please read them carefully as they affect your rights and liabilities under the law.. If you do not agree to these terms and conditions, please do not register for or use the Company Site.. If you have any questions on the terms and conditions, please contact.. kalcsu@kal.. 1.. Information about Us.. 1.. www.. ie is a site operated by Kitchen Accessories Limited.. We are registered in Ireland under company no.. 83226 and have our registered office at Gowan Group House, Herbert Avenue, Merrion Road, Dublin 4.. Our main trading address is Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24.. Our VAT number is 4625317B.. You may contact us at this address or by email to.. or telephone us on 01 4136400.. Telephone calls to and from us may be recorded or monitored as part of our efforts to further improve services to our customers.. Unless otherwise stated, all calls to us using the number above will be charged at normal operator rates.. 2.. Use of the Company Site.. The Company Site is provided to you for your personal use subject to these Terms and Conditions.. By using the Company Site you agree to be bound by these Terms and Conditions.. (References to these Terms and Conditions include our Sales Of Goods Terms and Conditions, our Website Privacy Policy, our Acceptable Use Policy and our WEEE Policy.. all seen below).. 3.. Amendments.. We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Company Site.. Any changes will be notified to you via a suitable announcement on the Company Site.. The changes will apply to the use of the Company Site after we have given notice.. If you do not wish to accept the new Terms and Conditions, you should not continue to use the Company Site.. If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the New terms and Conditions.. 4.. Registration.. To register on the Company Site you must be an existing trade customer of Kitchen Accessories Limited.. 2.. You must ensure that details provided by you on registration or at anytime are correct and complete.. 3.. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.. 5.. Password and security.. When you register to use the Company Site you will be given a password and asked to amend that password after your first log on to the site.. In order to prevent fraud you must keep this password confidential and must not disclose it or share it with anyone.. If you know or suspect that someone else knows your password you should notify us by contacting.. kalcsu.. or 01 4136400 immediately.. 2.. If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.. 6.. Intellectual Property Law.. 1.. The content of the Company Site is protected by copyright, trademarks, database rights and other intellectual property rights.. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal non-commercial use, provided you keep intact all and any copyright and proprietary notices.. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from us.. If you print off, copy or down load any part of the Company Site in breach of these Terms and Conditions, your right to use the Company Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.. 7.. Reliance on information posted.. Commentary and other materials posted on the Company Site are not intended to amount to advice upon which reliance should be placed.. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Company Site or by anyone who may be informed of any of its contents.. 8.. Availability of the Company Site.. Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements.. We cannot guarantee that the service will be fault free.. If a fault occurs with the Company Site you should report it to.. and we will attempt to correct the fault as soon as we reasonably can.. Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.. We will attempt to restore the service as soon as we reasonably can.. 9.. The Company s right to suspend or cancel your registration.. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.. You can cancel your registration at any time by informing us in writing at.. If you do so, you must stop using the Company Site.. 3.. The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party s statutory rights or liabilities.. 10.. Company s liability.. The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content.. If the Company is informed of any inaccuracies in the material on the Company Site, it will attempt to correct the inaccuracies as soon as we reasonably can.. If we are in breach of these Terms and Conditions we will only be responsible for any losses that you suffer as a result to the extent that they are foreseeable consequences to both of us at the time you use the Company Site.. Our liability shall not, in any event, include business losses such as, but not limited to, lost data, lost profits, business interruption, loss of revenue, loss of anticipated savings, loss of time.. This clause 10 shall not limit or affect our liability if something we do negligently causes death or personal injury.. 11.. Third party websites.. As a convenience to customers, the Company Site includes links to other web sites or material which are beyond our control.. The Company is not responsible for any content on any site outside the Company Site.. 12.. Advertising and sponsorship.. Part of the Company Site may contain advertising and sponsorship.. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes.. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.. 13.. Linking to our Site.. You may link to our homepage provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.. You must not establish a link from any website that is not owned by you.. The Company Site must not be framed on any other site, nor may you create a link to any part of the Company Site other than the homepage.. We reserve the right to withdraw linking permission without notice.. The website from which you are linking must comply in all respects with the contents standards set out in our Acceptable Use Policy (see below).. If you wish to make any use of material on the Company Site other than set out above, please address your request to.. 14.. Viruses, hacking and other offences.. You must not misuse the Company Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.. You must not attempt to gain unauthorised access to the Company Site, the server on which the Company Site is stored or any server, computer or database connected to the Company Site.. You must not attack the Company Site via a denial of service attack or a distributed denial of service attack.. By breaching this provision you will commit a criminal offence pursuant to the Criminal Damage Act 1991 and the Criminal Justice (Theft and Fraud Offences) Act 2001.. We will report any such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.. In the event of such a breach, your right to use the Company Site will cease immediately.. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of the Company Site or to your downloading of any material posted on it or any website linked to it.. 15.. Uploading material to our site.. Whenever you make use of a feature that allows you to upload material to the Company Site, or to make contact with other users of the Company Site, you must comply with the content standards set out in our Acceptable Use Policy.. You warrant that any such contribution does comply with those standards and you will indemnify us for any breach of that warranty.. Any material uploaded to the Company Site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.. We also have the right to disclose your identify to any third party who is claiming that any material posted or uploaded by you to the Company Site constitutes a violation of their Intellectual Property Rights or of their rights to privacy.. We will not be responsible or liable to any third party for the content or accuracy of any material posted by you or any other user of the Company Site.. We have the right to remove any material or posting you make on the Company Site if, in our opinion, such material does not comply with the contents standard set out in our Acceptable Use Policy (see below).. 16.. Jurisdiction and applicable law.. The Irish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law  ...   Producer Recycling Fund ( PRF ) contribution.. This indicates the environmental management cost for recycling historic Waste Electrical and Electronic Equipment ( WEEE ) from private households placed on the market prior to 13 August 2005.. As this is a trade customers only site, the price notice display of all goods will be VAT exclusive.. The final amount that you will be charged will include VAT, any carriage charges that may apply, and any PRF charges that may apply.. Where you are paying for goods using our secure payments facility, these separate charges will be clearly displayed on your final checkout page before you proceed to payment and will also be shown on the invoice emailed to you.. Where you are paying for goods on credit terms, these separate charges will be clearly displayed on the invoice that you receive after the despatch of the goods ordered.. For more information please visit www.. weeeregister.. Availability.. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.. Commercial Use.. The online store is available for use by existing Kitchen Accessories Limited customers only.. Access to the on-line store is given at the discretion of Kitchen Accessories Limited.. Being a Kitchen Accessories Limited customer does not convey the right to access to the online store.. Delivery.. Delivery will be made to the address specified by you on the completed order form.. Delivery will be to the main entrance of the delivery address.. Delivery arrangements will be agreed with you at the time of placing your order.. All goods must be signed for on delivery by an adult aged 18 years or over.. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.. Returns of non-perishable items.. We hope you will be happy with your purchase.. However, should you feel it necessary to return a non-perishable item, you may cancel the contract for its purchase by contacting Customer Care Section, Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24, 01 4136400, or.. , within seven working days of delivery of the items to you.. You should then return the relevant item to us in secure packaging to Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24.. You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error.. The item should be returned to us in its original condition.. If we do not receive the item back from you, we may arrange for collection of the item from you at your cost.. When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for the item or at your request, if the item is defective, will repair the item or supply you with a replacement item.. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.. Refunds will be applied to the credit/debit card used to make the purchase only.. Cancellation and changes prior to delivery.. You can cancel or change any of your current orders prior to dispatch by contacting Customer Care Section, Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24, 01 4136444, or.. In making such contact you should refer to your order confirmation number.. Acceptable Use Policy.. Prohibited Uses.. You may use our site only for lawful purposes.. You may not use our site:.. In any way that breaches any applicable local, national or international law or regulation.. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.. For the purpose of harming or attempting to harm minors in any way.. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.. You also agree:.. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.. Not to access without authority, interfere with, damage or disrupt:.. any part of our site;.. any equipment or network on which our site is stored;.. any software used in the provision of our site; or.. any equipment or network or software owned or used by any third party.. Interactive services.. We may from time to time provide interactive services on our site, including, without limitation:.. Live chat.. Bulletin boards.. Live cookery and product demonstrations.. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian.. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof.. Minors who are using any interactive service should be made aware of the potential risks to them.. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.. Content standards.. These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.. You must comply with the spirit of the following standards as well as the letter.. The standards apply to each part of any contribution as well as to its whole.. Contributions must:.. Be accurate (where they state facts).. Be genuinely held (where they state opinions).. Comply with applicable law in the UK and in any country from which they are posted.. Contributions must not:.. Contain any material which is defamatory of any person.. Contain any material which is obscene, offensive, hateful or inflammatory.. Promote sexually explicit material.. Promote violence.. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.. Infringe any copyright, database right or trade mark of any other person.. Be likely to deceive any person.. Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.. Promote any illegal activity.. Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.. Be likely to harass, upset, embarrass, alarm or annoy any other person.. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.. Give the impression that they emanate from us, if this is not the case.. Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.. Suspension and termination.. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.. When a breach of this policy has occurred, we may take such action as we deem appropriate.. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:.. Immediate, temporary or permanent withdrawal of your right to use our site.. Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.. Issue of a warning to you.. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.. Further legal action against you.. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.. We exclude liability for actions taken in response to breaches of this acceptable use policy.. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.. Changes to the Acceptable Use Policy.. We may revise this acceptable use policy at any time by amending this page.. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.. WEE Battery Statement Policy.. The Waste Electrical and Electronic (WEEE) Regulations 2005 and Battery Regulations 2008 implement EU Directives which aim to reduce the Waste that arises from the production of Electrical and Electronic Equipment (EEE) and Batteries.. One of the principal features of the WEEE and Battery Regulations is that Retailers are obliged to accept returns of WEEE and Batteries from private households free of charge.. Introduction.. Kitchen Accessories Limited is committed to the protection of the environment and the implementation of the WEEE and Battery Regulations and in Ireland.. Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins.. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis.. There is a bin for small batteries in your local store.. Local Authority civic amenity facilities also take back WEEE and waste batteries free of charge.. WEEE and waste battery recycling is free.. If you have any queries about the WEEE and Battery policy please contact Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24, or email.. kalcsu@jkal.. or telephone, 01 413 6444.. Free Product Take Back.. When you purchase electrical or electronic equipment (EEE) from us, you can return your Waste Electrical and Electronic Equipment (WEEE) free of charge on a one-for-one like-for-like basis other than contaminated WEEE that presents a health and safety risk.. You can also take any WEEE to your local authority s recycling centre or civic amenity site at any time free of charge.. For example,.. if you purchase a microwave from us, you can return your old microwave to us free of charge.. However, you cannot return a washing machine when you purchase a microwave and will instead be required to return the washing machine to your local civic amenity site, which is also free of charge.. We can arrange for the collection of your WEEE items on the same day that we deliver your new product provided that we are given at least 24 hours notice of your intention to return suitable WEEE.. Where such equipment is not available for immediate return we can arrange for the collection within 15 days of the date of delivery of your new product purchase provided that your WEEE is disconnected from utilities and permanent structures, and does not pose a health and safety risk.. In addition, you can bring back your WEEE within a maximum of 30 days from the date of delivery to our centre at KAL (Kitchen Accessories Limited), 4078 Kingswood Road, Citywest Business Park, Dublin 24.. Please ensure you bring your receipt as proof of your purchase.. You can also take your WEEE to your local civic amenity site at any time free of charge.. What is EEE? If your Electrical or Electronic Equipment contains the following symbol, then you can recycle it free of charge with either your local civil amenity site or with us for the reasons outlined above.. Price Notice Displays Contribution to Producer Recycling Fund (PRF).. Some electrical goods indicate a Producer Recycling Fund (PRF) contribution on their price display.. This indicates the environmental management cost for recycling historic WEEE from private households placed on the market prior to 13 August 2005.. If the PRF contribution is already included, our invoice, receipt and/or delivery docket will state that the price of the EEE item includes the Producer Recycling Fund contribution.. The WEEE Register Society Ltd.. , the National Registration Body for producers, has approved the PRF contributions per category and subcategory of EEE.. For information on those categories and their corresponding costs, please visit.. To find out more about please also visit www.. weeeireland.. Basket.. 05 November 2012.. Your shopping cart is empty..

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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fHome.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fAbout-us.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fMy-Account%2fDetails.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fPlace-Order.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fRetail-Quotes.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fContact-us.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fHelp.aspx
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  • Title: KAL - Log in
    Original link path: /Log-in.aspx?ReturnUrl=%2fSitemap.aspx
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    Archived pages: 11