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    Archived pages: 19 . Archive date: 2012-07.

  • Title: MyCleverPhone :: Cloud based VOIP and IVR solutions from only 55 euro per month.
    Descriptive info: .. Playback.. Download.. Delete.. Access Log.. Call this Number.. Add to Contacts.. View/Edit Contact.. View Call History.. Send SMS.. Add to Blacklist.. Block SMS.. 1800 814.. 995.. Just some of our clients.. Home.. |.. Packages.. FAQs.. Shop.. Contact Us.. Privacy Policy.. Terms and Conditions.. Careers.. MyCleverPhone is a trading name of TSFY Ltd, Registered in Dublin, Reg.. No.. : 471291.. Copyright 2010-2012 MyCleverPhone.. Registered Business Address: F6 Unit 3,Maynooth Business Campus, Maynooth, Kildare, Ireland.. Vat No.. IE 9702568A..

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  • Title: Product Packages :: Buy Online :: MyCleverPhone.com
    Descriptive info: Login.. Username:.. Password:.. Our Clients.. Features.. MyCleverPhone is a fully featured hosted IVR system that is designed to provide enterprise level functionality to the SME market.. It works over your broadband connection, no need for expensive PRI or ISDN trunks to your office.. By using MyCleverPhone you can turn your single landline with broadband package into a system supporting 3+ simultaneous calls featuring full IVR functionality, call recording, voicemail, remote office, international numbers, great call rates and much more.. Overview.. We provide you with VoIP compatible handsets that connect to our centralised servers over your broadband connection.. As the servers are centralised there is no IT infrastructure investment required and if you move premises you simply bring your handsets with you.. Information PDFs:.. Phone System.. -.. SMS Service.. Advantages.. Save Money !.. Get 3 lines to your business from only 55 per month (excl VAT).. No line rental to pay!!.. Improve Customer Service.. Greet customers with a pre recorded welcome message, record your business calls to improve customer service delivery or use call queues to ensure your customer's never hear a engaged tone again.. Promote Your Business.. Use our integrated SMS system to promote sales/special offers to existing customers.. Or use our appointment reminder system to reduce your appointment 'no-shows'.. First Impressions Count.. Make your company look ultra professional by providing menu options to customers to help them contact the correct department faster.. Improve Business Efficiency.. With our advanced call reports you can analyse call behaviour for your business.. Discover your busiest times, average call durations, block calls to countries or numbers that staff should call and much more.. Packages and Pricing.. Below is a comparison chart of our packages.. Package.. Bronze.. Silver.. Gold.. Platinum.. Type.. PrePay.. BillPay.. of simultaneous calls.. 1.. 3.. 5.. 8.. Call Recordings.. SMS Tools.. Free SMS*.. 0.. 500.. 1000.. Monthly Service Charge.. n/a.. 55.. 75.. 120.. Click here.. to see our competitive call rates.. Full IVR System.. MyCleverPhone is a fully functional IVR (Interactive Voice Response) system.. This means that when you receive a call it is answered automaticaly and the welcome message is played.. Then you can offer the caller a series of options or simply forward the call to your handsets.. There are a range of options and functions for the menu which can be changed by you in real time through our website.. Call Recording.. You can choose to record inbound and internal calls.. The recordings are stored on our servers using 256bit AES encryption.. You can access them via our secure website with your personal login.. They are kept on the server for 10 days before they are automatically deleted.. If you need to keep a recording you can download it as an MP3 file for storing on your own PC/laptop.. For businesses that provide telephone ordering and delivery services (for example fast food delivery) you can access the recording from a handset using your account pin code.. In disagreements over an order between the customer and staff this feature allows the manager to listen back to the call from within the office/shop and to act accordingly.. A business owner can also use this feature to monitor the professionialism of there staff while talking to customers.. Call Queues.. When customers hear an engaged tone they may not call again, resulting in lost sales for your business.. With our call queues all customers hear a ringing tone.. If staff are busy you can play them a message politely asking them to hold or keep playing a ringing tone.. When calls are in the queue the system can be set to ring several handsets until staff answer.. So if three calls come in at once and you have two handsets, your staff can answer  ...   detailed and valuable information on calls into your company, allowing you to identify bottlenecks or issues.. This information can be used to improve customer experience and help bring efficiencies into your business.. Use our tools to allow you to access your call recordings, low cost sms and to change your IVR messages plus much more.. We offer a huge range of settings and configuration options to help you tailor your system specially to your needs, but don't worry if you're unsure just call our support staff who are more than willing to help.. Call Sound Quality.. All calls made through our system use the A-Law codec.. This codec is very close to top quality PSTN and is much better quality than simple mobile calls.. We have call samples on our website in our FAQ section to give you an idea of the call quality.. Connect Globally.. Modern businesses don't have all their staff in just one office as the handsets connect to our central servers, calls can be easily transfered from your office in Dublin to your holiday home in Sligo.. Or have one receptionist for 3 offices.. With our system location isn't an issue, in fact you can get great business efficiencies from it.. As all calls between handsets are free, you don't pay for calling between offices.. You can even connect and call between offices in different countries.. Direct Dial Inwards (DDI).. All our packages come with one landline number.. If you wish we can add additional landline numbers to your account so that individual staff can have specific numbers.. Please contact us with your requirements.. International Numbers.. Does your business have customers in other countries? Do you wish to expand into international markets? We can provide your business with a range of EU and North American landline numbers.. You can then advertise these numbers in those countries to help reduce the cost to your customers.. Please contact us for details and pricing.. SMS System.. Our SMS system is designed to help you promote your business to your customer base.. From sending special offers to appointment reminders with our broad range of features we believe we can meet all of your SMS needs.. Also by combining it with our phone system you can achieve even more!.. Paging.. Our system supports paging.. This can be as simple as paging staff in a warehouse to playing scheduled advertisments over a speaker within your shop.. The paging system is very flexible and can be configured to your needs by you from within our website.. Handle Laser and Credit Card Payments.. We can provide you with the facility to take Laser and Credit Card payments over the phone.. Your customers hear a series of prompts asking them for their card details.. The transaction is processed in real time through Realex.. This facility can be useful for automated booking or remote payments (example delivery drivers).. Please contact a member of our sales team for more information about this facility.. Free Landline Calls.. The countries covered by our free landline calls are: Ireland, UK, Germany, USA, Sweden, Denmark, Belgium, Switzerland, Spain, France, Netherlands, Italy, Austria, Japan, Australia, New Zealand and China.. Our free landline calls are to geographic landlines only and not premium rate numbers or special service numbers.. The free landlines calls are for your business use only and customers are not permitted to resell these or our service in any form or by any means without our prior approval in writing.. Failure to comply with this will result in immediate termination of your account.. *Note: Free items are per month and at the end of the month the balance left unused will not be carried forward.. All prices do not include VAT @ 21%..

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  • Title: Support :: MyCleverPhone.com
    Descriptive info: Menu.. Contact Support.. Sample Voices.. Support.. Frequently Asked Questions.. Find:.. Is it difficult to set up the phones?.. No, if you buy the phones from us we will have them set up before we send them to you.. All you have to do is plug them in.. Can I purchase phones from you even if I'm not a customer?.. Yes you can.. You can see.. here.. what products we have on offer.. However as you are not a customer we will not be able to provide you with support on setting up the phone to connect to your VoIP provider.. What is VoIP?.. VoIP is Voice over Internet Protocol (Voice over IP, VoIP) which allows calls to travel over your broadband connection, instead of over the traditional PSTN networks.. How fast does my broadband connection need to be?.. Your broadband connection need to be consistent as well as fast, for small offices (5 phones) we recommend 7-10Mbps connections to low contention services.. We have found that 'over the air services' can intermittently cause poor voice quality.. Eircom's Next Generation Broadband is currently are preferred service.. Can I keep my business phone numbers?.. Yes in 99% of cases your existing numbers can be ported to our service.. There are some situations in which this is not possible, please contact us and we can investigate this for you prior to deciding to sign up.. I'm a bit afraid of VoIP, can I try out your service for a month?.. We do offer trials, please contact our sales team on.. 01 902 2 171.. or email us for more information.. Do I need new phones?.. You will need to purchase VoIP capable handsets.. We have two recommended handsets in our.. shop.. What is the call quality like?.. With a good broadband connection your call quality is as good as a landline.. How many office extensions can I have?.. This depends on the package that you sign up to with us.. In the silver package you can have 1-10 extensions.. That means 10 phones in your office.. How long to install?.. As our service is centralised you only need our handsets.. We can have most companies up and  ...   instead of just a phone number.. My business has staff in Galway and Dublin, can your system help?.. Yes, our system is the perfect choice in this situation.. You simply need handsets installed in your Dublin and Galway offices and you can call between your offices for FREE, transfer calls, and manage your whole system from our website.. What happens if my broadband goes down?.. In the very rare circumstances that this may happen, our system will automatically divert your calls to another number of your choice e.. g.. your mobile number.. Will your system work over mobile broadband?.. We don't recommend using our system with 'over the air' contended broadband.. Can I get a demo?.. Sure, also when you call our office your talking over our system.. Can I have conference calls?.. Yes you can do 3-way conference calls very easily.. Does your system have voice-mail?.. Yes, you can access your voice-mail from outside the office, in the office or receive a copy of the message in your email with the recording attached.. Do you need to install a server on our premises?.. No, our system is centralised so you only need the handsets.. Can I block certain types of calls, for example international calls?.. Yes, the account owner can use our web interface to block calls to certain destinations.. This can be helpful where you do not want staff ringing mobiles, international or premium rate numbers.. I can see 1850202555 and 1850202556 as called numbers on my bill, who are they?.. These numbers are used by some POS devices.. Each time you process a credit or laser card for payment the hand held device calls these or other numbers to authenticate the card.. Each call is approximately 9-10 seconds in duration and costs approx 6c excluding VAT.. Do you have a sample of the call quality?.. Yes we do you, its a short example but here it is.. Can I redirect my calls to a mobile?.. Yes you can, by either using the call forward (cfwd) feature on your handset or.. setting the IVR menu to call your mobile.. The second option is for when you wish to plug the handset while away..

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  • Title: VoIP and Computer Hardware :: Buy Online :: MyCleverPhone.com
    Original link path: /shop.php
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  • Title: Contact Us :: MyCleverPhone.com
    Descriptive info: How to contact us.. If you wish to contact us please use the form or the contact details below.. Your Email Address:.. Subject:.. Message:.. Please enter your message.. Mailing Address.. Contact Numbers.. MyCleverPhone.. com.. F6 Unit 3.. Maynooth Business Campus.. Maynooth.. Co.. Kildare.. Phone:.. 01 902 2171.. Fax:.. 01 685 4049.. 24hr Support:.. 076 603 1708..

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  • Title: Privacy Policy :: MyCleverPhone.com
    Descriptive info: Privacy Statement.. Your Right to Privacy.. MyCleverPhone and it parent company TSFY Ltd ("us" or "we") fully respect your right to privacy in relation to your interactions with our website.. Collection and Use of Information.. We will not collect any personal information about you on this website without your consent.. We will let you know what we intend doing with your information before collecting it, so that you can decide whether or not to furnish that information to us.. Any information which is provided by you will be treated with the highest standards of security and confidentiality and in accordance with the terms of the Data Protection Acts 1988 and 2003, as amended from time to time.. If at any time after giving us personal information you decide that you no longer wish us to hold or use this information, or in the case that the information becomes out of date, you are free to notify us, and we will remove or rectify the information within a reasonable time and in accordance with legislative requirements.. You acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, as  ...   customised delivery of certain information.. To prevent the use of cookies you should activate the facility which is available in most web browsers that enables a user to deny or accept cookies.. Statistical and analytical information collected through the standard operation of our internet servers and logs provides us with general and not individually specific information.. Cookies are also used for our authentication process and in doing so your IP address and login is retained for the duration of your session.. Disclaimer.. MyCleverPhone, its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy statement and your consents.. You should be aware that where you link to another website from the MyCleverPhone website, that MyCleverPhone has no control over that other website.. MyCleverPhone has no responsibility for the privacy practices of other websites.. Amendments.. MyCleverPhone reserves the right in its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments..

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  • Title: Terms and Conditions :: MyCleverPhone.com
    Descriptive info: Standard.. Terms and Conditions (STC).. Technology Solutions For You Limited hereinafter referred to as.. TSFY Ltd.. issues this document.. The company shall be known throughout this document as TSFY Ltd.. Some company services are traded under trade names registered to TSFY Ltd.. These are, but not limited to MyCleverPhone and PC Doctor + More.. Any reference in this document to these trade names refers to TSFY Ltd and not a separate entry.. Please read these terms and conditions carefully, and keep for future reference.. 0 Introduction.. 1 General.. TSFY Limited Registered in Ireland CRO 471291 (hereinafter referred to as TSFY Ltd ) provides Graphic Design, Web Site Development, Hosting, bespoke software and other similar services, (hereinafter referred to as the.. Services.. ).. TSFY Ltd reserves the right to suspend or cancel a customer's access to any or all Services provided by TSFY Ltd or their hosting partners when TSFY Ltd decides that the account has been inappropriately used or that these Standard Terms and Conditions or the Terms and Conditions of our hosting partners have been broken in whole or part.. These Terms and Conditions supersede all previous representations, understandings or agreements, unless specifically agreed otherwise by both Parties, in writing.. All work is carried out by TSFY Ltd on the understanding that the Customer has agreed to TSFY Ltd's terms and conditions.. 2 Indemnification.. The Customer agrees that it shall defend, indemnify, save and hold TSFY Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against TSFY Ltd, its agents, its contract partners, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the Customer, its agents, employees or assigns.. The Customer agrees to defend, indemnify and hold harmless TSFY Ltd against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with TSFY Ltd limited; any material infringing or allegedly infringing on the proprietary rights of a third party or causing a copyright infringement and any defective products sold to customer from TSFY Ltd's or its partners' servers.. 3 Governing Law.. These terms shall be governed by the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes which may arise in connection with these terms and conditions.. 2.. 0 Web Site Design Services.. All web design services provided by TSFY Ltd to the Customer are subject to the following terms and conditions.. 1 Scope of Work and Price Agreement.. Charges for Services to be provided by TSFY Ltd will be defined in the customer's Project Proposal and in the Service Agreement.. Under normal trading circumstances, the Service Agreement will be issued by TSFY Ltd following invoice of a request for quotation from the Customer, which shall identify the scope of work intended.. TSFY Ltd will provide its quotation which will include the Project Proposal for acceptance or comment by the Customer.. Any quote is valid only for 30 days.. Once the Project Proposal has been accepted by the Customer, this will then be deemed to be the sole part of the Service Agreement which will specify the scope of work.. Where possible and relevant, based upon the information provided by the Customer, such other resources will be identified in the Service Agreement.. However, in those circumstances whereby such resources cannot be reasonably identified at the Project Proposal stage, then TSFY Ltd reserves the right to issue an amendment to the Service Agreement as soon as it becomes clear that additional resources might be required, which might include a re-evaluation of the costs quoted.. The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.. The customer also agrees that TSFY Ltd holds no responsibility for any amendments made by any third party, before or after a design is published.. Any indication given by TSFY Ltd of a project's duration is to be considered by the customer to be an estimation.. TSFY Ltd cannot be held responsible for any project over-runs, whatever the cause.. Estimated project duration should be deemed to be from the date that cleared funds are received by TSFY Ltd for the initial payment or by date confirmed in writing by TSFY Ltd.. 2 Payment Clause.. All services require an advance non-refundable deposit of 50% (fifty percent or greater at our discretion) of the project quotation total before the work is supplied to the Customer for review.. The remaining will be due upon completion of the work or at stage payment as agreed in the proposal.. Work on the project will not commence until TSFY Ltd has received this amount, unless a different payment schedule is agreed and stated in the Service Agreement.. Charges for any additional services over and above the estimated design, will become fully payable at the time of estimate or quotation acceptance.. Publication and/or release of work carried out by TSFY Ltd on behalf of the Customer, may not take place before cleared funds have been received.. 3 Customer Review.. TSFY Ltd will provide the Customer with an opportunity to review the appearance and content of the Web site during the design prototype stage.. The customer agrees to allow TSFY Ltd to place a small credit on printed material exhibition displays, advertisements and/or a link to TSFY Ltd's own website on the customer's website.. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.. The customer also agrees to allow TSFY Ltd to place websites and other designs, along with a link to the Customer's site on TSFY Ltd's own website for demonstration purposes and to use any designs in its own publicity.. 4 Customer Acceptance.. At the sign-off stage the customer will be presented with the completed design.. Such materials will be deemed as acceptable and approved unless the Customer notifies TSFY Ltd to the contrary within 14 days of the date the materials were made available.. Invoices will be provided by TSFY Ltd upon completion of any work undertaken.. Invoices are due upon receipt.. Accounts that remain unpaid thirty (30) days after the date of the invoice will be subject to a service charge for an amount equivalent to Bank Rate + 2% of the outstanding balance.. 5 Default.. Accounts unpaid 30 (thirty) days after the date of invoice will be considered in default.. If the Customer in default maintains any information or files on TSFY Ltd's Web space, TSFY Ltd will, at its discretion, remove all such material from its web space.. TSFY Ltd is not responsible for any loss of data incurred due to the removal of the service.. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer's account.. Customers with accounts in default agree to pay TSFY Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by TSFY Ltd in enforcing these GTC.. 6 Termination.. Termination of services by the Customer must be requested in writing and signed as an amendment to the Service Agreement.. Termination will be effective on receipt of such notice.. The Customer will be invoiced for design work completed to the date of first notice of cancellation for payment in full within 30 (thirty) days.. Any web site content, i.. e.. text and images provided by, or entered into the system by the customer and/or their Customers, remains the property of the customer.. Any associated system coding developed by or provided by TSFY Ltd remains the intellectual property of TSFY Ltd, unless otherwise agreed and stated in writing by both parties in the Service Agreement.. If a customer wishes to terminate their account with TSFY Ltd and transfer their web site information elsewhere, TSFY Ltd will advise and assist with any data extraction and transfer work subject to TSFY Ltd's standard hourly rates.. 7 Copyright.. The Customer retains the copyright intellectual property rights to data, files and graphic logos provided by the Customer, and grant TSFY Ltd the rights to publish and use such material.. The Customer must obtain permission and rights for the use of all information, content, images or files used on the web site and in other graphic design media that are copyrighted by a third party.. Should TSFY Ltd, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow TSFY Ltd to remove and/or replace the file on the site without notice.. The customer agrees to fully indemnify and hold TSFY Ltd free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permission.. 8 Changes to Site.. The Customer will have one month from launching of the website within which to request minor amendments/enhancements to the website and to correct errors free of charge.. Thereafter all changes done by TSFY Ltd are currently charged at our hourly rate per hour or part thereof.. 9 Standard Media Delivery.. Unless otherwise specified in the Service Agreement, this GTC assumes that any text will be provided by the Customer in electronic format (ASCII text files delivered on disk or via e-mail) and that all photographs and other graphics will be provided by the Customer and will be of sufficient or appropriate quality print suitable for scanning or, alternatively, electronically in.. gif,.. jpeg,.. png or.. tiff format.. The customer agrees to supply TSFY Ltd with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner (time-frame will se settled in the Service Agreement).. Images must be of a quality suitable for use without any subsequent image processing, and TSFY Ltd will not be held responsible for any image quality which the Customer later deems to be unacceptable.. TSFY Ltd cannot be held responsible for the quality of any images which the Customer wishes to be scanned from printed materials.. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.. Although every reasonable attempt shall be made by TSFY Ltd to return to the Customer any images or printed material provided for use in creation of the Customer's Web site, such return cannot be guaranteed and it is the responsibility of the Customer to retain the original or a back-up copy or to employ suitable Disaster Recovery procedures.. 10 Access Requirements.. If the Customer's Web site is to be installed on a third-party server, TSFY Ltd must be granted read/write access to the Customer's storage directories, and those directories must be accessible via FTP.. Depending on the specific nature of the project, other resources might also need to be configured on the server.. 11 Post-Placement Alterations.. TSFY Ltd cannot accept responsibility for any alterations caused by any other party to the Customer's web site once installed.. Such alterations include, but are not limited to additions, modifications or deletions.. Content should not include any text, images or other data which it deems to be immoral, offensive, obscene or illegal.. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.. TSFY Ltd also reserves the right to refuse to include submitted material without giving reason.. Any images and/or data that TSFY Ltd does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow TSFY Ltd to remove the contravention without hindrance, or penalty.. TSFY Ltd is to be held in no way responsible for any such data being included.. 0 Web Hosting (E-mail) and Domain Services.. All web hosting, e-mail and domain services provided by TSFY Ltd to the Customer are subject to the following terms and conditions.. 1 Server Usage and Content.. 1.. 2.. Content :.. Transmission, storage, or presentation of any information, data or material in violation of any Irish (or any other country) law is prohibited.. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is adult only content, or material protected by trade secrets and other statue.. The subscriber agrees to indemnify and hold harmless TSFY Ltd.. from any claims resulting from the use of the service which damages the subscriber or any other party.. Please note: Customer's account is not to be used as a file store rather than to store active web pages/files which are publically accessible from the Internet.. Adult Content:.. Pornography and sex-related merchandising are prohibited on any server.. This includes sexual content, or direct links to adult content elsewhere.. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet.. Links to such materials are also prohibited.. will be the sole arbiter as to what constitutes a violation of this provision.. Examples of non-acceptable content or links:.. Pirated software.. Hacking programs or archives.. Warez Sites.. Porn.. Spamming Software.. 3.. Background-running Programs:.. do not allow background-running programs.. This includes any IRC related software such as bouncers and bots.. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.. 4.. Banned Script.. The customers are free to use any scripts they wish if they do not affect the normal operations of the server and they are not mentioned specifically below.. Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges.. In the event a script affects normal server and/or administrative operations, TSFY Ltd.. reserves the right to disable the account pending Customer cooperation and resolution.. Scripts we do not allow include:.. Chat servers/scripts of any kind are strictly prohibited.. Formmail is not allowed on our servers.. You can use formmail scripts but they must be up to date and not running with the filename formmail.. Any files named formmail will be deleted without notice.. The installation of Proxy servers is prohibited.. Any Proxy scripts found on the TSFY Ltd.. web servers will be removed without notice.. Distribution and/or Transmission of Obscene or Indecent Speech or Materials.. Violation of indecency and obscenity laws can result in criminal penalties.. 5.. Resource Usage.. User may not:.. Use 25% or more of system resources for longer then 90 seconds.. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.. Run any type of web spider or indexer (including Google Cash / Ad Spy).. Run any software that interfaces with an IRC (Internet Relay Chat) network.. Run any bit torrent application, tracker, or Customer.. Please note that you may link to torrents off server, but may not host or store them.. Participate in any file-sharing/peer-to-peer activities.. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.. Intellectual Property Rights:.. Material accessible to the Customer through TSFY Ltd's Services may be subject to protection under Ireland (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information.. Except when expressly permitted by the owner of such rights, the Customer must not use the TSFY Ltd.. Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which the Customer access or receive through the TSFY Ltd.. Network.. If the Customer use a domain name in connection with the TSFY Ltd.. Service or similar service, the Customer must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.. Network Security:.. Customers may not use the TSFY Ltd.. Network with an attempt to circumvent user authentication or security of any host, network, or account.. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy.. Customers may not attempt to interfere or deny service to any user, host, or network.. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network.. will co-operate  ...   be used within 12 months.. The subscriber is responsible for all charges arising from the use of the Service whether or not incurred by you personally.. Accounts left in arrears may result in disconnection.. Reconnection may take up to 10 days and is subject to a 50 ex VAT reconnection charge.. Geographic Numbers.. Geographic Numbers are provided to us by a third party.. Therefore all customers have to agree to the following terms which are the terms and conditions for the third party in regards to Geographic numbers.. Customers purchasing products that include Irish geographic PSTN numbers acknowledge that they are normally resident in the Irish geographic MNA (Minimum Numbering Area) that the number is requested for.. It is in contravention of the Irish Communications Regulatory body directives to subscribe to a geographic PSTN number if you are not normally resident in the MNA of the Irish geographic number allocated to you.. Geographic numbers are not provided free of charge.. Any additional numbers provided are chargeable.. Geographic numbers are only maintained on a customer's account where payment is fully up to date.. Customers should wait to verify and test any assigned numbers prior to publishing numbers on websites, signs, telephone directories, company stationery or any other format.. TSFY Ltd accepts no liability for costs where a number is subsequently shown not to work as required.. Any queries regarding Geographic numbers should be forwarded to.. info@mycleverphone.. Customers purchasing products that include Ireland 076 VoIP numbers acknowledge that they are normally resident in Ireland or have a strong and genuine link with Ireland.. It is in contravention of the Irish Communications Regulatory body directives to subscribe to an Irish 076 VoIP number if you do not meet one of the above conditions.. Upon the cancellation of your account, we will release to your new service provider, the telephone number(s) that you used in connection with your account, provided the new service provider is able to accept such numbers; your account is paid in full and that you request the transfer upon disconnecting your account.. Cancellation and Refunds.. Refunds will be given on hardware returned intact to TSFY Ltd within 7 days of purchase.. Right of Withdrawal:.. If you purchase Products in the TSFY Ltd or MyCleverPhone Online Shop, you have seven days to cancel your purchase from the date you receive your order for any/no reason under the European Communities Protection of Consumers in Respect of Contracts made by Means of Distance Communication Regulations 2001.. When you cancel your purchase under the above circumstances we will give you full refund within 30 days of you exercising this right to cancel.. You must however do this within the seven day period.. You may contact info@mycleverphone.. com to cancel any service plan you may have purchased or agreed to signup to, please quote your MyCleverPhone account code in this correspondence.. If you have incurred any charges on a service plan you will waver your right to cancel during this seven day period and your entitlement to a full refund.. Pay As You Go customers who incur charges on their account must clear these before cancelling their purchase within the seven days.. Refunds will not be issued on services where the customer has commenced the service for the current month.. Refunds less one month's service plan cost will be issued for service cancelled within the first month of purchase.. If you wish to cancel your account, you should email.. or write to MyCleverPhone, Desmond House, Main Street, Maynooth Co.. Accounts can't be cancelled over the telephone.. Only the account holder may cancel a service.. Where a device is suspected to be faulty, and on the instruction of the MyCleverPhone Support Team, the customer may return the item at their own expense to TSFY Ltd.. We recommend it be returned by registered post or similar tracked delivery.. Items lost or damaged while being returned to TSFY Ltd are the responsibility of the customer.. If the item is tested and is shown to be faulty, the cost of returning the product to TSFY Ltd will be reimbursed to the customer, the amount refunded will be no greater than the original delivery cost.. TSFY Ltd will pay the cost of delivering the replacement product to the customer.. If the item is tested and shown not to be faulty, the cost of returning the product may not reimbursed and the customer must pay the cost of returning the tested item back to the customer.. TSFY Ltd accept no liability for costs incured due to the return of hardware except those stated directly above.. Acceptable Use.. Customers agree not to use any TSFY Ltd provided services for auto-dialers, telemarketing or illegal purposes.. TSFY Ltd reserves the right to cancel the service without notice if the customer is deemed to have contravened the acceptable use policy.. You do not have permission to rebrand, resell or act as an agent of TSFY Ltd or any of its trading names.. In order to prevent un authorised use TSFY LTD may request proof of business identity, proof of personal identity and a deposit.. Service Levels.. IP telephone services are dependent on the quality of the customer's broadband internet connection, and thus the quality of the voice services cannot be guaranteed in the event of power outages or other unforeseen circumstances beyond the control of TSFY Ltd.. Where quality of service issues are identified TSFY Ltd will work with customers and the customer's ISP to locate the problem and remedy the service issue where possible.. TSFY Ltd will endeavour to ensure that the service has a high degree of reliability, although no guarantee is made that service will be available in the event of power outages or other unforeseen events beyond the control of TSFY Ltd.. TSFY Ltd do not provide compensation for any loss of service howsoever caused.. In no event will we be liable to you for any consequential or indirect losses, including but not limited to loss of revenue, profits, contracts or anticipated savings or wasted expense, or any financial loss or loss of data or liability to third parties for damage, or any general loss on account of the loss of use of the Services.. TSFY Ltd does not warrant that the service will meet the customer's requirements or that the operation of the service will be uninterrupted or error-free.. For the avoidance of doubt, TSFY Ltd does not provide defined service levels for this service.. If a fault occurs you should notify us by contacting our customer support team by phone or email.. From time to time, it may be necessary for TSFY Ltd to temporarily suspend the service during repairs, essential maintenance or alteration or improvement to TSFY Ltd's telecommunications network or otherwise.. Where possible, TSFY Ltd will give the customer notice prior to such suspension of the service and TSFY Ltd will restore the service as soon as possible.. A standard maintenance window of 0400-0700 every day applies to our service.. This time is allocated for network maintenance and upgrading.. There is no gurantee of service during this window and service interruption may occur.. The service is provided solely for the customer's own use and the customer shall not resell the service or any part of the service to any third party.. Customer accounts, are activated once all relevant customer details have been provided.. Once accounts are set-up they are ready to be used by the customer.. Customers who purchase hardware directly from TSFY Ltd will have it delivered as per current delivery lead times.. TSFY Ltd do not guarantee that hardware, other than that purchased from The TSFY Ltd Shop, will work with our service.. If the Service provided to the Subscriber is of unacceptable quality (the quality of the Service to be determined by TSFY Ltd) either Party shall be entitled to terminate their account and the Subscriber shall receive a full refund of the Subscription minus charges for calls provided that the Service is cancelled twenty eight days of the commencement of the Service.. Emergency Calls.. Due to the nature of the VoIP service it is not possible to accurately determine the exact location of the caller.. Callers using TSFY Ltd services for emergency calls will need to inform the operator of their physical location.. Emergency calls to 112, 911 and 999 will be directed to the emergency services but no guarantee can be made about the reliability of these calls.. Customers should especially be aware that power outages are likely to render computer equipment and internet connectivity non-functional and therefore preclude use of the service for emergency calls.. Confidentiality.. VoIP telephone calls are carried in the public domain over the internet and therefore security of these calls is not guaranteed in the absence of further security measures as advised by TSFY Ltd.. TSFY Ltd will endeavour to use appropriate security measures but accepts no liability with respect to call confidentiality.. Customer Guarantee and Dispute Resolution.. In accordance with ComReg Decision Notice D16/03, TSFY Ltd has established a Customer Guarantee Scheme, which sets out the minimum service quality standards that you can expect from TSFY Ltd.. It is our aim to resolve all issues and complaints as quickly as possible and to your satisfaction.. TSFY Ltd endeavours to respond to any billing, technical and miscellaneous complaints with ten working days of written receipt of a complaint.. It may not always be possible to resolve every issue and complaint within this timeframe.. If this is the case, we will keep you regularly informed and advise you of the length of time we expect it to take.. TSFY Ltd will notify you of the resolution of each complaint and retain records of your complaint for a period of not less than one year.. In the event that TSFY Ltd is unable to resolve an issue within the timeframe outlined above, you will be entitled to an extension on your call plan.. This will be applied on a pro-rata basis and can be obtained by contacting customer services on resolution of your complaint.. Any customer who has a complaint with TSFY Ltd should bring it to the attention of a TSFY Ltd staff member who will endeavour to resolve the issue in the first instance.. If you are unhappy with the result, you may make a written complaint to TSFY Ltd by email to info@mycleverphone.. com or by post to:.. Customer Service Manager, TSFY Ltd.. , Desmond House, Main Street, Maynooth, Co.. All issues will be handled by the TSFY Ltd Customer Service Manager who will review all details with a view to resolving the issue.. Issues of a particularly serious nature that cannot be resolved by the Customer Service Manager may be escalated to the TSFY Ltd Management team for further review.. With regard to any complaint, you also have the right to seek advice from other bodies including:.. Commission for Communications Regulation (ComReg), Irish Life Centre, Lwr Abbey Street , Dublin 1.. Small claims court: refer to your local telephone directory under court services.. Office of the Director of Consumer Affairs: 4 Harcourt Road, Dublin 2.. Advertising Standards Authority for Ireland (ASAI): IPC House, Shelbourne Road Dublin 4.. Regulator of Premium Rate Telecommunication Services (RegTel), Crescent Hall, Upper Mount Street, Dublin 2.. We have taken care in the preparation of the content of this web site and the system for fulfilling your accepted order.. We shall not be liable for any losses or claims arising directly or indirectly from use of this web site or purchase by you through this web site of any products.. Any links on this web site to other web sites are provided for your interest only and we have no control over these sites and therefore no responsibility or liability for their content or services supplied through them.. Any link to such sites does not imply any endorsement of content or service.. Copyright and Use of Material.. All information, data, text, images, graphics, artwork and the selection and arrangement of same as well as links, software and source code on the web site are subject to the copyright of TSFY Ltd.. All rights are reserved.. No part of the web site may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us.. Our name and logo and all related product names and logos are our trade names/trade marks and may not be used without our prior written consent.. Terms.. Your use of the service shall be deemed to be an acceptance by you of these terms of service.. Contact Details.. TSFY Ltd's primary contact method is by email.. All customers are required to provide TSFY Ltd with their most up to date contact email addresses as part of the terms of service.. You warrant that any information provided by you when placing your order is up-to-date, accurate in all material respects and is sufficient for us to fulfil your order; and that you have the legal capacity to enter into a contract.. You are responsible for maintaining and promptly updating your account information as necessary to ensure accuracy and completeness.. The personal data that you provide when subscribing to the service (Registration Details) shall be true, accurate and complete.. You agree to inform TSFY Ltd of any changes to your registration details immediately by email to info@mycleverphone.. 0 General.. All communication and notices given shall be to the respective addresses as indicated overleaf unless notification is supplied to the contrary in writing.. 0.. Limitation of Liability.. All conditions, terms, representations and warranties relating to the Services supplied under this GTC, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub-clause 7.. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services that are the subject of any such claim.. In any event no claim shall be brought unless you have notified us of the claim within one year of its arising.. In no event shall we be liable to you for any loss of data, business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.. TSFY Ltd and as such acting under any of its trading names will not be responsible for any data loss howsoever arising.. You are responsible to backup your data on a regular basis.. Notices.. Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this GTC or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error-free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.. Headings.. Headings are included in this GTC for convenience only and shall not affect the construction or interpretation of this GTC.. Entire document.. These GTC together with any documents expressly referred to in them, contain the entire GTC between TSFY Ltd.. relating to the subject matter covered and supersede any previous Terms, arrangements, undertakings or proposals, written or oral: between us in relation to such matters.. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions.. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation that has not been made expressly in this GTC.. Law.. If any part of these GTC shall be found to be unlawful it shall not affect the validity or the enforceability of the remainder of the conditions.. This contract is and shall have deemed to have been made in the Republic of Ireland and shall in all respects be governed laws currently in force in Republic of Ireland.. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.. TSFY Ltd Reg.. : 471291 Registered Business Address: Desmond Hse, Main Street, Maynooth, Kildare, Ireland Directors: M.. Mazillu, T.. Mazillu..

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  • Title: Careers :: MyCleverPhone.com
    Descriptive info: Careers at MyCleverPhone.. VoIP is one of the fastest growing industries in the world and we believe we can to be at the fore front of its development in Ireland.. If you are interested in an exciting new area and working as part of our team - then check out our job vacanices below.. Sales Executive.. Field Sales Position - Dublin/Midlands Area.. MyCleverPhone a vibrant expanding company that supplies VoIP solutions and products to the SME market is looking to recruit  ...   sales and develop new business relationships.. 3 years experience in the fast food/catering industry in a support or sales role or in a business to business sales role.. Proven track record in achieving targets.. Full clean driving B licence (Age restriction of 25+ to be covered by class 3 commercial travelling insurance).. Must have own transport.. Experience in field sales and fluent spoken Italian will be a distinct advantage.. Full Job Spec:.. SE0811_Sales_Executive.. pdf.. Reference:.. SE0811.. To apply email:.. info@tsfy.. ie..

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  • Title: Login :: MyCleverPhone.com
    Descriptive info: Sorry, you have to be logged in to access these services.. Disable Auto-LogOut..

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  • Title: Login :: MyCleverPhone.com
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  • Title: Login :: MyCleverPhone.com
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